How to Collect Customer Feedback Using Pabbly Chatflow and Pabbly Connect

Learn how to efficiently collect customer feedback using Pabbly Chatflow and Pabbly Chatflow. This detailed tutorial guides you through the integration process step-by-step. Explore how leading businesses automate customer interactions with carefully designed chat sequences that feel natural and helpful.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Chatflow for Customer Feedback Collection

To collect customer feedback effectively, you need to access Pabbly Chatflow. Start by visiting the Pabbly website and signing in to your account. If you are a new user, you can sign up for free and get started with 100 free credits each month.

Once logged in, navigate to the dashboard where you can manage all your WhatsApp numbers and create chat flows. Here, you will find options to add WhatsApp numbers, manage contacts, and access the flow builder, which are essential for setting up your feedback collection system.

2. Creating a Chatflow in Pabbly Chatflow

In this section, you will create a new chat flow to collect customer feedback. Click on the ‘Add Flow’ button in the Pabbly Chatflow dashboard. Name your flow appropriately, for example, ‘Collect Customer Feedback’. This name will help you identify the flow’s purpose easily. using Pabbly Connect

• Select a meaningful name for your flow.
• Choose a trigger event that starts the conversation.
• Add keywords or regular expressions to filter messages.

After naming your flow, you will see options to set trigger events. Choose the appropriate event that will initiate the feedback collection, such as receiving a new message. This setup is crucial to ensure that your customers can start the feedback process seamlessly.

3. Designing Your Feedback Chatbot with Pabbly Chatflow

Now that you have your chat flow set up, it’s time to design the feedback chatbot. Drag and drop the text and button elements from the message section into your flow. Start with a welcome message that encourages users to provide their feedback. using Pabbly Connect

For example, you can write, ‘Hi, we love your feedback to serve you better. How would you like to give your feedback?’ This message will engage your customers and prompt them to respond. Next, provide action buttons such as ‘Rate Product’ or ‘Write a Review’ to guide them through the feedback process.

• Create a welcome message to initiate the conversation.
• Add buttons for rating and reviewing products.
• Incorporate a rating scale from 1 to 5 for user feedback.

After setting up the initial messages and buttons, ensure that the flow allows users to rate their experience and provide detailed feedback. This interaction will help you collect valuable insights directly from your customers.

4. Integrating Google Sheets with Pabbly Connect

To store the collected feedback efficiently, integrate Google Sheets using Pabbly Connect. Start by creating a new workflow in Pabbly Connect. This will allow you to automate the process of transferring feedback data to your Google Sheets.

Once in Pabbly Connect, select your trigger app as Pabbly Chatflow and choose the event that corresponds with the feedback received. Next, you will set up an action to add a new row in your Google Sheets with the feedback details.

Choose the trigger app as Pabbly Chatflow. Select the action to add a new row in Google Sheets. Map the feedback fields to the corresponding columns in Google Sheets.

This integration ensures that all feedback collected through Pabbly Chatflow is automatically recorded in your Google Sheets for further analysis and action.

5. Finalizing and Activating Your Feedback Flow

After setting up the chatbot and integrating with Google Sheets, the last step is to finalize and activate your feedback flow. Review all the steps to ensure everything is correctly configured, including the messages, buttons, and Google Sheets integration. using Pabbly Connect

Once satisfied, click on the ‘Activate Flow’ button. This will enable your feedback collection system to start working in real-time. You can also share your flow with customers by generating a shareable link, ensuring they can easily access the feedback process.

Make sure to test your flow before going live to identify any issues. This testing phase is crucial to ensure that your customers have a smooth experience when providing feedback.

Conclusion

In conclusion, using Pabbly Chatflow and Pabbly Connect allows businesses to efficiently collect customer feedback through WhatsApp. By following the steps outlined, you can create an automated feedback collection system that enhances customer engagement and streamlines data management.