How to Build a WhatsApp Chatbot for a Craft Brewery Using Pabbly Chatflow

Learn how to create a WhatsApp chatbot for your craft brewery using Pabbly Chatflow. Step-by-step guide to automate customer queries and enhance engagement. Build conversational workflows that guide visitors toward conversion with dynamic, branching dialogs that respond intelligently to user input.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Chatflow to Create Your Chatbot

To create a WhatsApp chatbot for your craft brewery, start by accessing Pabbly Chatflow. Open your browser and navigate to Pabbly.com/chatflow/inr. Here, you will find options to either sign in or sign up for free.

If you are a new user, choose the ‘Sign up for free’ option. Existing users can simply click on the ‘Sign in’ button. Once logged in, you will see the dashboard of Pabbly Chatflow, where you can manage your chatbots and integrations.

2. Connecting Your WhatsApp Number in Pabbly Chatflow

After accessing the dashboard of Pabbly Chatflow, the next step is to connect your WhatsApp number. Click on the ‘Add WhatsApp Number’ button. You will need to enter your Meta Access Token, Phone Number ID, and WhatsApp Business Account ID.

• Meta Access Token
• Phone Number ID
• WhatsApp Business Account ID

These details can be obtained from your WhatsApp Cloud API account. Once you have entered this information, your WhatsApp number will be successfully connected to Pabbly Chatflow.

3. Creating the Chatbot Flow in Pabbly Chatflow

To create a chatbot flow, navigate to the ‘Flow’ section in Pabbly Chatflow. Click on the ‘Add Flow’ button to initiate the process. You can start your flow using keywords and regex.

Enter common greeting keywords such as ‘hey’, ‘hello’, and ‘hi’. Next, you will define regex, which helps the chatbot understand various ways users might ask for information. For instance, you can use terms like ‘beer’, ‘brew’, and ‘menu’ to trigger responses.

• Keywords: hey, hello, hi
• Regex examples: beer, brew, craft, tasting, menu

Once you have configured the keywords and regex, switch on the toggle button for case-sensitive regex if needed. This completes the trigger setup for your chatbot flow in Pabbly Chatflow.

4. Setting Up User Interactions in Pabbly Chatflow

After defining the trigger, it’s time to set up how the chatbot interacts with users. Use the ‘Ask Question’ action to prompt users for their full name after they send a message. Connect this action to your trigger. using Pabbly Connect

Type the message you want to send, asking for their full name. Select the contact custom field for the full name to store this information. This personalization enhances user experience.

Following this, you will ask for the user’s email address to keep them updated. Again, use the ‘Ask Question’ action and connect it to the previous step. Make sure to set the format as email to validate the input correctly.

5. Finalizing and Testing Your WhatsApp Chatbot in Pabbly Chatflow

Once you have set up the entire flow, save your work in Pabbly Chatflow. Name your flow appropriately, such as ‘Craft Brewery Chatbot’. Ensure the flow is active by switching on the necessary button.

Now, it’s time to test your chatbot. Open WhatsApp and send a message like ‘I want to know about your beer menu’. The chatbot should respond with a greeting and prompt for your full name, followed by your email address. Upon completion, it will provide options for the beer menu, tasting events, and location.

By following these steps, you will have a fully functional WhatsApp chatbot that can handle customer queries efficiently, all thanks to Pabbly Chatflow. The chatbot will respond in real-time, ensuring customer satisfaction and engagement.

Conclusion

Creating a WhatsApp chatbot for your craft brewery using Pabbly Chatflow is a straightforward process. By following the steps outlined above, you can automate customer interactions and provide timely responses to inquiries. This enhances customer engagement and streamlines your communication.