How to Build a 24/7 WhatsApp AI Agent for Food & Beverage Brands

Learn how to automate WhatsApp conversations for food and beverage brands using Pabbly Chatflow. Step-by-step guide to create a WhatsApp AI agent. This detailed guide shows you how to build powerful chat automation that engages visitors and converts prospects—without any coding required.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Chatflow for WhatsApp AI Agent

To begin automating your WhatsApp conversations, you must first access Pabbly Chatflow. Open your browser and type in the URL www.Pabbly.com/chatflow. Once on the Pabbly Chatflow page, you will need to sign in or sign up for a free account.

If you are a new user, click on ‘Sign up for free’ to receive 100 free tasks monthly. Existing users should click ‘Sign in’. After logging in, you will see the Pabbly apps dashboard where you can access Pabbly Chatflow.

2. Connecting WhatsApp to Pabbly Chatflow

After accessing Pabbly Chatflow, the next step is to connect your WhatsApp account. Click on the ‘Add WhatsApp Number’ button. You will have two options: connect via WhatsApp Connect or use a manual token. Choose the preferred method to link your WhatsApp to Pabbly Chatflow.

• Click on ‘Add WhatsApp Number’.
• Select ‘WhatsApp Connect’ or manual token.
• Follow the instructions to complete the connection.

Once your WhatsApp is connected, you will see your WhatsApp number listed in your Pabbly Chatflow dashboard. This integration is crucial for enabling automated responses through your AI agent.

3. Creating Your WhatsApp AI Agent with Pabbly Chatflow

Next, you will create an AI agent using Pabbly Chatflow. Click on the ‘AI Assistant’ option on the left sidebar. From there, click on ‘Create AI Assistant’ and name it ‘WhatsApp AI Agent for Food and Beverage’.

On the AI instructions page, set the instruction type to ‘AI Agent’. You can modify the pre-set instructions to better fit your business needs. Additionally, configure the AI settings such as temperature and select OpenAI as the AI to use, with the model set to GPT-5 mini.

• Set AI temperature (0 for focused, 1 for creative).
• Select OpenAI and enter your API key.
• Configure header and footer messages as needed.

After configuring, save your settings to ensure your AI agent is ready to respond to customer queries on WhatsApp.

4. Uploading Knowledge Source for AI Responses

To provide accurate responses, your AI agent needs a knowledge source. In Pabbly Chatflow, select the ‘Knowledge Source’ option and upload a file that contains all relevant information about your products and services.

Your file should include details such as company overview, product categories, payment details, and other essential information. Ensure the file is in PDF or text format, and keep it concise yet comprehensive.

Prepare a detailed knowledge base document. Upload the document in the designated area. Ensure the document is formatted correctly for AI processing.

This knowledge base will allow your WhatsApp AI agent to provide accurate and relevant answers to customer queries, enhancing user experience.

5. Activating Your AI Agent for Customer Interactions

Finally, to activate your AI agent, navigate to the ‘Inbox’ section in Pabbly Chatflow. Here, you can enable the AI assistant for specific chats or all contacts. Toggle the settings to assign the AI agent to the desired contacts.

To automate responses, go to the inbox settings and enable the AI auto-reply settings. This will ensure that every customer query is handled efficiently by your AI agent.

Navigate to Inbox settings. Enable AI auto-reply settings. Select the AI assistant for the desired contact list.

After saving these settings, your WhatsApp AI agent will be fully operational, providing 24/7 support to your customers.

Conclusion

In this tutorial, we explored how to build a 24/7 WhatsApp AI agent for food and beverage brands using Pabbly Chatflow. By following these steps, you can automate customer interactions and enhance your service efficiency.