How to Automatically Send Thank-You WhatsApp Messages for Razorpay Orders Using Pabbly Connect

Learn how to send automated thank-you WhatsApp messages for Razorpay orders using Pabbly Connect. Follow our step-by-step tutorial for seamless integration. Explore systematic approaches to creating efficient automation solutions that convert technical concepts into practical, implementable instructions.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Automation

To send thank-you WhatsApp messages automatically for Razorpay orders, you need to access Pabbly Connect. First, visit the Pabbly website by typing Pabbly.com in your browser. Once there, you can either sign in if you already have an account or sign up for free to begin your automation journey.

After signing in, navigate to the Pabbly Connect dashboard. From here, you will be able to create and manage your workflows. Click on the Access Now button under Pabbly Connect to start setting up your automation between Razorpay and WhatsApp.

2. Creating a Workflow in Pabbly Connect

Now that you are in Pabbly Connect, it’s time to create a new workflow. Click on the Create Workflow button, and select the new workflow builder option. You will then name your workflow, for example, Send Thank You WhatsApp Messages Automatically for Razorpay Orders.

• Name your workflow appropriately.
• Select a folder for organization.
• Click Create to finalize your workflow.

Once your workflow is created, you will see a prompt to set a trigger application. In this case, select Razorpay as the trigger app and proceed to choose the trigger event as Payment Captured. This setup will ensure that your workflow is triggered every time a payment is successfully processed through Razorpay.

3. Connecting Razorpay to Pabbly Connect

To establish the connection between Razorpay and Pabbly Connect, you will need to set up a webhook URL. This URL acts as a bridge for data transfer between Razorpay and Pabbly Connect. In your Razorpay dashboard, navigate to the Developers section, then select API and Webhooks.

Here, click on Add New Webhook. You will need to paste the webhook URL provided by Pabbly Connect into the designated field. Additionally, select the active event as Payment Captured to ensure that this webhook only triggers when a payment is made. After entering all required details, click Create Webhook to save your configuration.

4. Sending WhatsApp Messages via Pabbly Connect

After successfully connecting Razorpay, the next step is to configure the action application to send WhatsApp messages using the WhatsApp Cloud API through Pabbly Connect. Click on Add New Action Step and select WhatsApp Cloud API as the action application.

• Choose Send Template Message as the action event.
• Connect to WhatsApp Cloud API by entering the necessary details, including your access token.
• Map the phone number and message template to ensure the correct data is sent.

In this step, ensure that you format the phone number correctly with the country code. Use the mapping feature to dynamically insert customer details received from Razorpay into your WhatsApp message, ensuring each message is personalized.

5. Testing Your Automation Workflow

With everything set up, it’s time to test your automation. Execute a test payment through Razorpay to trigger the webhook. Once the payment is processed, return to your Pabbly Connect workflow to check if the webhook response is captured successfully. using Pabbly Connect

After verifying that the payment details are correctly received, you can execute the action step to send a WhatsApp message. Check your WhatsApp to confirm that the thank-you message has been received. This message should include the customer’s name and payment details, confirming their order.

Conclusion

In conclusion, using Pabbly Connect to automate thank-you WhatsApp messages for Razorpay orders is a straightforward process. By following the steps outlined, you can ensure that every customer receives a prompt acknowledgment of their payment, improving customer satisfaction and streamlining your operations.