How to Automatically Reply to Google My Business Reviews Using Pabbly Connect

Learn how to automate replies to Google My Business reviews using Pabbly Connect in this detailed step-by-step tutorial. Streamline your customer engagement effortlessly! Develop expertise in application integration and learn how to design streamlined automation workflows using proven, simplified approaches.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Automation

To start automating replies to Google My Business reviews, you first need to access Pabbly Connect. Visit the Pabbly Connect website and create a free account. The account creation process is straightforward and will allow you to test the automation features.

After signing up, click on the ‘Create Workflow’ button to initiate a new automation. You will be prompted to name your workflow; a suitable name could be ‘Auto-generate Reply to Google My Business Reviews’. This step is crucial as it sets the foundation for the automation process.

2. Setting Up the Trigger with Google My Business

In this step, you will configure the trigger application in Pabbly Connect. Select ‘Google My Business Review’ as your trigger application. Choose the trigger event as ‘New Review’ to capture reviews as they come in.

• Select ‘Add New Connection’ and authenticate your Google My Business account.
• Choose the specific business location for which you want to capture reviews.
• Once connected, Pabbly Connect will automatically check for new reviews every 8 hours.

After setting up the trigger, you can test it by posting a new review on your Google My Business profile. The review should appear in your Pabbly Connect dashboard, confirming that the trigger is working correctly.

3. Generating Replies Using OpenAI

Once the reviews are captured, the next step involves generating replies using OpenAI through Pabbly Connect. For this, you need to set up OpenAI as an action application in your workflow.

Select ‘OpenAI’ as the action application and choose the event ‘Generate Content’. You will need to connect your OpenAI account using the API key obtained from the OpenAI website. This key allows Pabbly Connect to access OpenAI’s capabilities for generating text.

• Set the prompt for OpenAI to generate a professional reply to the review.
• You can customize parameters like temperature and maximum tokens to control the output.

After configuring these settings, test the action to see if OpenAI generates an appropriate reply based on the review captured earlier.

4. Storing Replies in Google Sheets

Next, you will store the generated replies in Google Sheets using Pabbly Connect. Add another action to your workflow by selecting ‘Google Sheets’ as the application and ‘Add New Row’ as the action event.

Connect your Google Sheets account and select the spreadsheet where you want to store the replies. Map the fields to ensure that the review ID, review content, and generated reply are correctly captured in the respective columns.

Ensure that you have a column for the review ID to track which reply corresponds to which review. Test this action to confirm that replies are being stored correctly in your Google Sheets.

This step is important for maintaining a record of all replies generated through the automation process.

5. Posting Replies to Google My Business

Finally, to complete the automation, you will set up a second workflow in Pabbly Connect to post the replies to Google My Business. Start by creating a new workflow and select ‘Google Sheets’ as the trigger application again.

Choose ‘New or Updated Spreadsheet Row’ as the trigger event. This allows the workflow to activate whenever a new reply is added to your Google Sheets. Then, add a filter condition to check if the reply is approved before proceeding.

If approved, select ‘Google My Business’ as the action application and ‘Create Reply’ as the action event. Map the review ID and the reply content from Google Sheets to post the reply.

After testing this workflow, your replies will be automatically posted to Google My Business whenever a new review is received and approved, streamlining your customer engagement process.

Conclusion

In conclusion, using Pabbly Connect allows you to automate the process of replying to Google My Business reviews efficiently. By integrating OpenAI, Google Sheets, and Google My Business, you can ensure timely and professional responses to customer feedback, enhancing your business’s online presence.