How to Automatically Post Slack Messages for New Jira Service Management Requests Using Pabbly Connect

Learn how to automate Slack messages for new Jira Service Management requests using Pabbly Connect. Follow this step-by-step tutorial for seamless integration. Discover hidden automation capabilities within your existing tools. This guide shows you how to connect your essential applications and permanently eliminate redundant manual processes.

Watch Step By Step Video Tutorial Below

1. Setting Up Pabbly Connect for Jira and Slack Integration

To automate sending Slack messages when new issues are created in Jira Service Management, start by accessing Pabbly Connect. Visit the Pabbly website and sign in to your account. If you don’t have an account yet, you can sign up for free, which includes free tasks every month.

Once you’re logged in, click on the ‘Create Workflow’ button. Name your workflow something like ‘Jira to Slack’ and click ‘Create’. This setup will allow you to establish a connection between Jira and Slack using Pabbly Connect.

2. Configuring the Trigger in Pabbly Connect

For the trigger application, select ‘Jira Service Management’ and choose the trigger event as ‘New Issue Created’. This is the event that will initiate the automation process. After selecting the trigger, Pabbly Connect will provide you with a webhook URL.

• Copy the webhook URL provided by Pabbly Connect.
• Log in to your Jira Service Management account.
• Navigate to Project Settings > Automation.
• Create a new rule and select ‘Issue Created’ as the trigger.

After setting the trigger, select ‘Send Web Request’ under the notification section and paste the webhook URL into the designated field. This setup is crucial for ensuring that Jira communicates with Pabbly Connect.

3. Finalizing Jira Automation Configuration

Once you’ve pasted the webhook URL, select the issue data format from the web request body. Choose the ‘Issue Data of Jira Format’ option. After configuring these settings, save your automation rule and give it a name, like ‘Jira Slack Integration’. Make sure to turn it on to activate the automation.

Now that your Jira automation is set up, you can test the integration. Create a new issue in Jira to check if Pabbly Connect captures the response correctly. This step is essential to ensure that the connection between Jira and Pabbly Connect is functioning as expected.

4. Configuring Slack to Receive Messages

Next, go back to Pabbly Connect and set up the action application. Select ‘Slack’ and choose the action event as ‘Send Channel Message’. This will allow you to send a message to a specific Slack channel whenever a new issue is created in Jira.

• Connect your Slack account by authorizing Pabbly Connect.
• Select the channel where you want to send messages.
• Compose the message using mapped fields from the Jira issue.

For instance, you can write a message like, ‘Hey team, an issue has been created with the name: {issue_name}’. This message will automatically pull in the details from the new issue created in Jira, streamlining communication within your team through Pabbly Connect.

5. Testing the Integration Between Jira and Slack

After configuring the action in Slack, it’s time to test the entire integration. Create a new issue in Jira with a summary and other details. Once the issue is created, Pabbly Connect should receive the webhook response and send the corresponding message to the selected Slack channel.

Check the Slack channel you configured to see if the message appears. It should include details such as the issue name, priority, and assignee. This confirms that the integration between Jira Service Management and Slack via Pabbly Connect has been successfully established.

Conclusion

In this tutorial, we covered how to automate posting messages in Slack for new Jira Service Management requests using Pabbly Connect. By following these steps, you can streamline communication and enhance your workflow management effectively. Implementing this integration ensures that your team stays informed about new issues instantly.