How to Auto-Reply to Customer Feedback Using AI Agents with Pabbly Connect

Learn how to automate customer feedback replies using Pabbly Connect, Google Forms, OpenAI, and Gmail in this step-by-step tutorial. Learn to create powerful connections between your critical applications without requiring specialized programming knowledge or extensive technical background.

Watch Step By Step Video Tutorial Below

1. Setting Up Pabbly Connect for Customer Feedback Automation

To begin automating replies to customer feedback, you need to access Pabbly Connect. This platform allows seamless integration between different applications. Start by visiting the Pabbly Connect website and signing in or signing up for a new account.

Once you are logged in, you will see the dashboard where you can create a new workflow. Click on the ‘Create Workflow’ button to initiate the setup for your automation process. This is where you will connect Google Forms, OpenAI, and Gmail using Pabbly Connect.

2. Creating Google Form for Customer Feedback

The next step is to create a Google Form that will collect customer feedback. This form will include fields such as name, email, store location, satisfaction rating, and comments. After creating the form, you will need to link it to a Google Sheet to store the responses.

• Create a Google Form with necessary fields.
• Link the form to a Google Sheet to capture responses.
• Ensure the form is set to accept responses.

By integrating the Google Form with Pabbly Connect, every new submission will trigger the automation workflow you are about to create. This setup ensures that customer feedback is collected efficiently.

3. Connecting Google Sheets to Pabbly Connect

After setting up your Google Form, the next step is to connect the corresponding Google Sheet to Pabbly Connect. This connection allows the automation to capture new responses as they come in. In the Google Sheets, select ‘Extensions’, then ‘Add-ons’, and install the Pabbly Connect Webhooks add-on.

• Install the Pabbly Connect Webhooks add-on.
• Open the add-on and set up the webhook URL provided by Pabbly Connect.
• Specify the trigger column to send data when new responses are recorded.

This integration is crucial for ensuring that any new feedback collected via Google Forms is sent to Pabbly Connect for processing.

4. Integrating OpenAI with Pabbly Connect for Response Generation

With Google Sheets connected, the next step is to integrate OpenAI with Pabbly Connect. This integration will allow you to generate automated replies based on customer feedback. In your Pabbly Connect workflow, select OpenAI as the action application and choose the appropriate event to generate responses.

You’ll need to enter your OpenAI API key and select the model you wish to use for generating responses. Map the fields from Google Sheets to the OpenAI prompt to ensure personalized replies are created for each customer feedback.

Select OpenAI as the action application in Pabbly Connect. Enter your OpenAI API key to establish the connection. Map the Google Sheets fields to the OpenAI response prompt.

This setup ensures that each customer receives a tailored response based on their feedback, enhancing customer satisfaction while saving time.

5. Sending Automated Email Replies via Gmail

The final step in this automation process is to set up Gmail to send the generated responses to customers. In your Pabbly Connect workflow, select Gmail as the next action application and configure it to send emails using the responses generated by OpenAI.

You’ll need to map the customer’s email address and the generated response content to the appropriate fields in the Gmail action setup. This ensures that each customer receives a personalized email thanking them for their feedback.

Select Gmail as the action application in Pabbly Connect. Map the customer’s email address to the recipient field. Map the OpenAI generated content to the email body.

By completing this step, you will have successfully automated the process of replying to customer feedback, improving engagement and satisfaction through timely responses.

Conclusion

In this tutorial, we explored how to use Pabbly Connect to automate replies to customer feedback using Google Forms, OpenAI, and Gmail. This integration not only saves time but also enhances customer relationships by providing personalized responses. With Pabbly Connect, you can efficiently manage customer feedback and improve overall satisfaction.