How to Analyze and Categorize User Requests and Send on Discord Channel Using Pabbly Connect

Learn how to analyze and categorize user requests and send them to Discord channels using Pabbly Connect. Follow this step-by-step tutorial for seamless integration. Explore efficient methods for automating routine tasks with clear, concise instructions suited for both newcomers and experienced professionals.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for User Request Automation

To analyze and categorize user requests, you need to access Pabbly Connect. Start by navigating to Pabbly.com/connect in your browser. This platform serves as the central hub for integrating various applications, including Discord and Google Forms.

Once on the Pabbly Connect landing page, you have two options: sign in if you are an existing user or click on the ‘Sign Up Free’ button to create a new account. After logging in, you will be directed to the ‘All Apps’ page. From there, click on ‘Access Now’ under Pabbly Connect to reach the dashboard.

2. Creating a Workflow in Pabbly Connect

In the Pabbly Connect dashboard, click on the ‘Create Workflow’ button to initiate a new automation process. You can name this workflow something like ‘AI Agent for User Request Analysis’. This workflow will play a crucial role in capturing user requests and sending them to Discord channels based on their categories. using Pabbly Connect

• Click on ‘Create Workflow’.
• Enter a name for your workflow.
• Select the appropriate folder for your Pabbly Connect account.

After naming your workflow, click on ‘Create’. You will now see two windows: the trigger window and the action window. The trigger window is where you will set up the Google Forms integration, while the action window will handle the categorization and sending of requests to Discord channels.

3. Setting Up Google Forms with Pabbly Connect

To capture user requests, select Google Forms as your trigger application. In the trigger event dropdown, choose ‘New Response Received’. Pabbly Connect will generate a webhook URL that you need to integrate into your Google Form.

Open your Google Form and link it to a Google Sheet to store responses. Under the ‘Responses’ tab, click on ‘Link to Sheets’ and create a new spreadsheet. After that, install the Pabbly Connect Webhooks add-on from the Google Workspace Marketplace to set up the webhook.

• Copy the webhook URL from Pabbly Connect.
• Go to Google Sheets and access the add-on.
• Configure the initial setup by entering the webhook URL.

Once the webhook is set up, every new response in your Google Form will automatically trigger the workflow in Pabbly Connect, capturing user requests effectively.

4. Sending Requests to OpenAI for Categorization

Next, you will need to send the captured responses to OpenAI for analysis and categorization. In the action step of your Pabbly Connect workflow, select OpenAI as the application and choose the action event ‘Chat GPT Structured Output’. Connect your OpenAI account using the API key. using Pabbly Connect

To get the API key, log into your OpenAI account, navigate to the API key section, and create a new secret key. Paste this API key into Pabbly Connect to establish the connection. Specify the AI model you wish to use, such as GPT-4, and configure the prompts for categorizing user requests.

Select the AI model for analysis. Enter the system and user prompts for categorization. Map the Google Form responses to the respective fields.

This step allows OpenAI to categorize the requests into relevant types such as bug report, feature request, general inquiry, or user feedback, which will be used to determine the appropriate Discord channel for sending the messages.

5. Sending Messages to Discord Channels Based on Categories

After categorizing the requests, you will set up routing conditions in Pabbly Connect to send messages to the appropriate Discord channels. Using the router feature in Pabbly Connect, create different routes for each category of request. using Pabbly Connect

For each route, specify the filter condition based on the category identified by OpenAI. For example, if the category is ‘bug report’, the message will be sent to the bug report channel in Discord. Generate a webhook URL for each Discord channel and configure the message content to include user details and the summary provided by OpenAI.

Create a route for each category of request. Set up filter conditions for routing. Map the user details and summary in the message.

Once configured, every time a new request is received and categorized, the AI agent will automatically send a message to the designated Discord channel, ensuring efficient communication and tracking of user feedback or requests.

Conclusion

In this tutorial, we explored how to analyze and categorize user requests and send them to Discord channels using Pabbly Connect. By setting up a workflow that integrates Google Forms, OpenAI, and Discord, you can automate the process of handling user feedback effectively. Start utilizing Pabbly Connect to streamline your communication and enhance user experience.