Learn how to automate hotel booking queries on WhatsApp using Pabbly Connect. Step-by-step guide to integrate WhatsApp AI for efficient customer service. Transform complex automation concepts into accessible, actionable steps that eliminate unnecessary manual work while maximizing existing application capabilities.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for WhatsApp Integration

To automate booking queries, first, you need to access Pabbly Connect. Visit the Pabbly website and log in to your account. If you are a new user, sign up for a free trial to explore its features.

Once logged in, navigate to the Pabbly Connect dashboard. Here, you can see various applications available for integration. Pabbly Connect serves as the central platform that links WhatsApp AI with your hotel management system seamlessly.

2. Setting Up WhatsApp AI with Pabbly Connect

After accessing Pabbly Connect, the next step is to set up your WhatsApp AI agent. This is done through Pabbly Chartflow, an all-in-one WhatsApp communication platform. To begin, go to the Pabbly Chartflow dashboard.

  • Click on the ‘Add’ button to create a new AI assistant.
  • Enter a name for your assistant and click ‘Add’ again.
  • Select the instruction type from the dropdown menu, such as ‘AI Agent’.

By following these steps, you set the foundation for your WhatsApp AI agent, which will handle customer queries efficiently through Pabbly Connect.

3. Configuring AI Settings in Pabbly Chartflow

Now that you have created your AI assistant, it’s time to configure its settings. Within Pabbly Chartflow, you will find options to adjust the AI’s temperature for creativity and set the API key for OpenAI. This API key is crucial for your AI to function properly.

To configure these settings, follow these steps:

  • Set the temperature to determine how creative the AI’s responses will be.
  • Input your OpenAI API key to connect the AI assistant.
  • Add a header message to personalize the interaction.

These configurations enable your AI assistant to provide accurate and contextually relevant responses to customer queries via WhatsApp, facilitated by Pabbly Connect.

4. Uploading the Knowledge Base for Your AI Assistant

For your AI assistant to answer queries effectively, it needs a knowledge base. In Pabbly Connect, you can upload a file containing all relevant information about your hotel, such as room details, pricing, and FAQs.

To upload the knowledge base, follow these steps:

Create a document in plain text or PDF format with all necessary information. Select the file upload option in your AI settings and upload your document. Ensure the file is uploaded successfully to allow the AI to access this information.

By providing a comprehensive knowledge base, your AI assistant can respond accurately to booking queries, all managed through Pabbly Connect.

5. Activating and Assigning Your AI Assistant

After configuring your AI assistant and uploading the knowledge base, the final step is to activate and assign it to your WhatsApp chats. This is crucial for ensuring that your customers receive prompt responses.

To activate and assign your assistant, follow these steps:

Enable the assistant by toggling the activation button. Select the contact list for which the assistant will respond. Click ‘Save’ to finalize the assignment of your AI assistant.

This process allows your AI assistant to handle booking queries automatically through WhatsApp, thanks to the capabilities of Pabbly Connect.

Conclusion

In conclusion, using Pabbly Connect to automate booking queries on WhatsApp enhances customer service efficiency for hotels. By following these steps, you can set up an AI assistant that responds to customer inquiries promptly and accurately.

Ensure you check out Pabbly Connect to create business automation workflows and reduce manual tasks. Pabbly Connect currently offer integration with 2,000+ applications.