Get Notified When You Receive a 1-Star Google Review

Learn how to set up notifications for 1-star Google reviews using Pabbly Connect. This detailed tutorial guides you through each step of the integration process.

Watch Step By Step Video Tutorial Below

1. Setting Up Pabbly Connect for Notifications

To get notified when you receive a 1-star Google review, you need to use Pabbly Connect as the integration platform. Start by accessing the Pabbly Connect dashboard. If you are a new user, visit pabbl.com/connect and sign up for a free account to explore its features.

Once logged in, you will have access to 100 free tasks every month. This allows you to test the automation process without any cost. After exploring, if you find Pabbly Connect useful, consider using the discount code RIT YT for a subscription discount.

2. Creating Your Workflow in Pabbly Connect

In the Pabbly Connect dashboard, navigate to the workflow builder. This is where you will set up the trigger and action for your integration. Click on the ‘Add Trigger’ button to begin the setup process.

For the trigger application, search for ‘Google Business Profile’ and select it. Choose the event as ‘New Review’ and click on ‘Connect’. If you haven’t created a connection before, you will need to add a new connection by signing in with your Google account to establish a secure link with Pabbly Connect.

3. Configuring the Trigger in Pabbly Connect

After connecting your Google account, select the relevant business location. Click on ‘Save and Send Test Request’ to capture the last review submitted on your Google Business Profile. This step is crucial as it allows Pabbly Connect to pull the latest data, including any 1-star reviews.

Remember, Google Business Profile uses a polling mechanism, which means it checks for new data every 60 minutes. You can adjust this interval from 10 minutes to 24 hours based on your needs. Ensure you have a recent 1-star review to test the automation effectively.

4. Adding a Filter for 1-Star Reviews

The next step in your workflow is to add a filter condition using Pabbly Connect. Click on ‘Add New Action Step’ and select ‘Filter’. For the filter criteria, choose ‘Star Rating’ as the label, set the filter type to ‘Equals To’, and enter the value as ‘1’. This ensures that only 1-star reviews trigger the next action.

• Choose ‘Star Rating’ as the filter label.
• Set the filter type to ‘Equals To’.
• Enter ‘1’ as the value to filter 1-star reviews.

Click on ‘Save and Send Test Request’ to confirm that the condition is true. If the condition is met, the workflow will proceed; otherwise, it will stop here.

5. Notifying Your Team via Slack

Now, it’s time to notify your team about the 1-star review using Pabbly Connect. Click on ‘Add New Action Step’ and select ‘Slack’ as the application. Choose ‘Send Channel Message’ as the event. If you have an existing connection, select it; otherwise, create a new connection by following the Slack authentication process.

Once connected, choose the channel where you want to send the notification. In the message field, you can map the display name and comment from the review dynamically. This is done by inserting the mapped fields from the previous steps, which allows the notification to reflect the specific review details each time.

Conclusion

In conclusion, setting up notifications for 1-star Google reviews using Pabbly Connect is a straightforward process. By following the steps outlined above, you can ensure your team is promptly notified of any negative feedback, allowing for quick responses and improved customer relations. Try implementing this automation today for better management of your business reviews!