Get More Foot Traffic with this Simple WhatsApp Automation

Learn how to use Pabbly Chatflow to automate WhatsApp responses and increase foot traffic to your business with this detailed tutorial. Discover how to design chat experiences that feel personal and responsive while handling customer inquiries automatically around the clock.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Chatflow for WhatsApp Automation

To get started with automating your WhatsApp responses, you need to access Pabbly Chatflow. Visit the Pabbly Chatflow website by entering Pabbly.com/chatflow in your browser. This platform allows you to create chatbots that can respond to customer inquiries automatically.

If you are a new user, click on the ‘Sign Up Free’ button to create your account. Existing users should click ‘Sign In’. Upon signing up, you will receive 100 free credits monthly to utilize the features of Pabbly Chatflow.

2. Creating Your WhatsApp Chatbot in Pabbly Chatflow

Once you are logged into Pabbly Chatflow, navigate to the dashboard. To create your WhatsApp chatbot, you need to add your WhatsApp number. Click on the button on the right side to choose either the WhatsApp connect method or the manual token connect method.

• Select the method to add your WhatsApp number.
• Follow the prompts to connect your account.
• Ensure your WhatsApp is successfully linked to Pabbly Chatflow.

After adding your number, click on ‘Flows’ to access the flow builder. Here, you can create your WhatsApp chatbot by clicking on the ‘Add Flow’ button. Make sure to deactivate any existing flows to avoid conflicts.

3. Setting Up Triggers for Your Chatbot

In the flow builder, the first step is to set up a trigger for your WhatsApp chatbot. This trigger will activate the bot when specific keywords are sent by customers. Select the trigger event as ‘Keyword or Reject Match’ from the dropdown menu. using Pabbly Connect

• Enter keywords like ‘hello’ and ‘location’ to activate the bot.
• Leave the reject box empty to allow activation through entered keywords.
• Connect this trigger to the next action step in your flow.

Now that your trigger is set, you can proceed to ask the customer for their name. Use the ‘Ask Question’ action and connect it to the trigger. This will ensure that the bot prompts for the user’s name when the keywords are triggered.

4. Designing Responses and Options in Pabbly Chatflow

After collecting the customer’s name, you will need to design the response messages. Use the ‘Text’ action to send a personalized welcome message. For instance, include their name in the message using the contact custom field.

Create buttons for options like ‘Store Location’, ‘Business Hours’, and ‘Is Today Open’. Connect the buttons to their respective actions for seamless navigation. Ensure each button directs users to relevant information or actions.

This structured approach allows customers to easily find information and enhances their experience with your business through Pabbly Chatflow.

5. Testing Your WhatsApp Chatbot

Once you have designed your chatbot, it is crucial to test its functionality. Open your WhatsApp account and send the trigger keyword you set earlier, such as ‘location’. This will activate your chatbot and prompt it to ask for your name.

If everything is set up correctly, the chatbot will respond with a personalized message asking for your name. After entering your name, you should receive a welcome message with options for further inquiries. This confirms that your WhatsApp chatbot is working effectively and can handle customer queries.

By utilizing Pabbly Chatflow, you can automate customer responses, reduce manual workload, and enhance customer engagement. This simple WhatsApp automation can significantly increase foot traffic to your business.

Conclusion

This tutorial demonstrates how to use Pabbly Chatflow to create a WhatsApp chatbot that automates responses to customer inquiries. By following these steps, you can enhance your customer service and drive more foot traffic to your business.