From First Message to Final Booking — Let WhatsApp Handle It All

Learn how to automate your booking process using Pabbly Connect and WhatsApp. This detailed tutorial covers every step from the first message to final booking.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for WhatsApp Integration

To begin the process of automating your booking journey, you need to access Pabbly Connect. This platform allows seamless integration between different applications, specifically for managing customer inquiries via WhatsApp.

Start by opening a new tab and entering the URL for Pabbly Connect. Once on the homepage, you will see options to sign in or sign up for free. New users can create an account and receive 100 free credits monthly, while existing users can log in directly.

2. Creating a Chatbot Flow in Pabbly Connect

After logging into Pabbly Connect, navigate to the Pabbly Chatflow app to create your WhatsApp chatbot. Click on the ‘Flows’ option in the sidebar, then select ‘Add Flow’ to initiate your chatbot setup.

• Enter a name for your flow, such as ‘From First Message to Final Booking’.
• Choose a trigger for your chatbot, typically a keyword that initiates the flow.
• Configure your welcome message to greet customers upon interaction.

Once these steps are completed, your chatbot will be ready to engage with customers effectively. Ensure you save your flow to prevent any data loss.

3. Setting Up the Booking Process through Pabbly Connect

In this section, we will detail how to set up the booking process using Pabbly Connect. This involves creating options for customers to select movies, theaters, and showtimes. Begin by adding a list node to display available movies.

• Add the title and description for each movie.
• Ensure to create custom fields for each movie to capture user selections.
• After selecting a movie, prompt users to choose a theater and showtime.

With each selection, the chatbot captures the necessary data, ensuring a smooth booking experience. Conclude this section by saving your flow to finalize the setup.

4. Confirmation and Summary of the Booking

Once the customer has made their selections, it’s time to confirm the booking using Pabbly Connect. This involves sending a personalized summary that includes the selected movie, theater, showtime, and number of tickets.

Create a message node for the booking summary. Include dynamic variables to reflect user selections in the confirmation message. Add a button for users to confirm their booking.

This confirmation step is crucial as it provides users with a clear summary of their booking details. Save your flow after this step to ensure all changes are captured.

5. Sharing and Optimizing Your Flow

After successfully creating your WhatsApp booking chatbot with Pabbly Connect, you can share your flow with others. This allows team members or colleagues to utilize the same automation for their own needs.

Go to the flow builder page and select the three dots next to your flow. Choose the option to share the flow and obtain a sharable link.

This sharing feature enhances collaboration and efficiency within your team. Remember to continually optimize your flow based on user feedback and performance metrics.

Conclusion

In this tutorial, we explored how to automate your booking process using Pabbly Connect and WhatsApp. By following these steps, you can create a seamless experience for customers from the first message to final booking.