End 90% of Repetitive Queries Overnight with this Chatbot

Learn how to create a WhatsApp chatbot using Pabbly Chatflow to automate responses and end repetitive queries effectively. Learn step-by-step how to create, test, and optimize chatbots that enhance customer experience while reducing support workload.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Chatflow for Your WhatsApp Chatbot

To create a WhatsApp chatbot that answers repetitive queries, start by accessing Pabbly Chatflow. Open a new tab and go to Pabbly.com/chatflow to reach the Pabbly Chatflow landing page.

On the page, you will find options to sign in or sign up. If you are new, click on ‘Sign Up Free’ to create an account and receive 100 free credits monthly. If you already have an account, simply click ‘Sign In’ to proceed to your dashboard.

2. Creating Your WhatsApp Chatbot Flow in Pabbly Chatflow

Once logged into Pabbly Chatflow, navigate to the dashboard where you can manage your flows. Click on the ‘Flows’ option and then on the ‘Add Flow’ button to start creating your WhatsApp chatbot.

In the flow builder, you will need to set up a trigger event. Select ‘Keyword or Reject Match’ as your trigger event. Enter the keywords that will activate your chatbot, such as ‘hello’ and ‘support’. Press the ‘Enter’ key after each keyword to ensure they are saved.

• Access the Flows section in Pabbly Chatflow.
• Click ‘Add Flow’ to create a new chatbot.
• Select ‘Keyword or Reject Match’ as your trigger event.
• Enter your keywords and press ‘Enter’ after each.

After setting up the trigger, you can proceed to configure the action step for your WhatsApp chatbot.

3. Configuring Action Steps in Pabbly Chatflow

In Pabbly Chatflow, after setting the trigger, you will need to define the action that occurs when a keyword is received. Drag the ‘Text’ action button into the flow to send a welcome message to users who trigger the chatbot.

Connect the trigger to the text action, then enter your welcome message. For example, you might say, ‘Hi, welcome to Shift Care support! I can help you with order status, pricing, delivery, refunds, and store information.’ After the welcome message, add a list for users to choose from.

• Drag ‘Text’ to send a welcome message.
• Connect the trigger to the text action.
• Enter your welcome message.
• Add a list for users to select options.

After configuring these actions, you can set up the options that users can select from the list.

4. Setting Up User Selection Options in Pabbly Chatflow

To enhance your Pabbly Chatflow WhatsApp chatbot, you’ll need to create options for the users. After the welcome message, drag the ‘List’ action into your flow. Define the header, body, and footer of the list.

Next, click on ‘Add Section’ to create a section within the list. For each option, click ‘Add Items’ to specify the choices available to users. You might include options like ‘Product Pricing’, ‘Delivery and Shipping’, ‘Return and Refund Policy’, and more.

Drag ‘List’ action into the flow. Define the header, body, and footer of your list. Click ‘Add Section’ and then ‘Add Items’ for options. Include various options for users to select.

After setting up these options, ensure to connect them back to the flow for seamless user experience.

5. Testing Your WhatsApp Chatbot in Pabbly Chatflow

Once your WhatsApp chatbot is fully configured in Pabbly Chatflow, it’s time to test its functionality. Save the flow to ensure all configurations are applied. Open your WhatsApp and send the keyword ‘hello’ to check if the chatbot responds correctly.

You should receive the welcome message followed by the list of options you set up. This confirms that your WhatsApp chatbot is working properly and ready to handle repetitive queries from users effectively.

By following these steps, you can create a robust WhatsApp chatbot using Pabbly Chatflow that automates responses and enhances customer support.

Conclusion

In this tutorial, we learned how to create a WhatsApp chatbot using Pabbly Chatflow. By following each step, you can automate responses to repetitive queries and improve customer support efficiency.