Design an Interactive WhatsApp Chatbot for Orders & Follow-ups

Learn how to create an interactive WhatsApp chatbot for orders and follow-ups using Pabbly Chatflow. Step-by-step tutorial for seamless integration. Master conversational marketing with practical techniques for creating chatbots that engage visitors at exactly the right moment in their journey.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Chatflow for Your WhatsApp Chatbot

To design an interactive WhatsApp chatbot for orders and follow-ups, the first step is to access Pabbly Chatflow. Start by opening a new tab and entering the URL: Pabbly.com/chatflow. Once on the homepage, you’ll see options to sign in or sign up for free.

If you are a new user, select the ‘Sign Up Free’ option to create your account. This will grant you 100 free credits every month to practice using Pabbly Chatflow. Existing users can simply click ‘Sign In’ to access their accounts. After logging in, navigate to the dashboard where you can see all the Pabbly products available.

2. Creating Your WhatsApp Chatbot Using Pabbly Chatflow

Once you are on the Pabbly Chatflow dashboard, the next step is to create your WhatsApp chatbot. Click on the ‘Flows’ option in the sidebar, which will take you to the flow builder page. Here, you can see existing flows or create a new one by clicking the ‘Add Flow’ button.

• Provide a name for your flow, such as ‘Design an Interactive WhatsApp Chatbot for Orders and Follow-ups’.
• Set a trigger for your chatbot, such as a keyword match like ‘hello’ to initiate the conversation.
• Drag and drop the message and action blocks to create your flow.

After setting up the flow name and trigger, you can begin designing the welcome message that your customers will see. This message can include buttons for various options like ordering flowers or gifts, enhancing user interaction through Pabbly Chatflow.

3. Implementing User Interaction with Pabbly Chatflow

To enhance user experience, you can implement buttons in your WhatsApp chatbot using Pabbly Chatflow. After creating the welcome message, add buttons such as ‘Order Flowers’ and ‘Order Gifts’. Each button will lead to a different flow where users can select specific products.

For instance, when a user clicks on ‘Order Flowers’, they will receive a list of available flowers. Each flower can have an image, a description, and a button to order. Similarly, the ‘Order Gifts’ button will provide a selection of gifts, also equipped with images and order buttons. This structured approach makes it easy for customers to navigate and place orders.

4. Confirming Orders Through Pabbly Chatflow

After users select their desired items, Pabbly Chatflow allows you to confirm the order by asking for additional details. For example, after selecting a product, the chatbot will ask for the quantity, a personal message, the user’s full name, and their delivery address.

To implement this, use the ‘Ask Question’ node in Pabbly Chatflow. This feature allows you to personalize the interaction by dynamically inserting the product name into the questions. Once all details are collected, a confirmation message will be sent to the user, summarizing their order.

5. Finalizing Your Chatbot and Sharing It

Once your flow is complete, don’t forget to save it in Pabbly Chatflow. After saving, you can share the flow with colleagues or friends by selecting the three dots next to your flow and choosing the ‘Share Flow’ option. This will generate a sharable link.

By following these steps, you have successfully created an interactive WhatsApp chatbot for orders and follow-ups using Pabbly Chatflow. This chatbot not only streamlines the ordering process but also keeps customers informed and engaged, enhancing their overall experience.

Conclusion

In conclusion, using Pabbly Chatflow to design an interactive WhatsApp chatbot for orders and follow-ups is a straightforward process. By following the outlined steps, you can create a personalized experience for your customers, allowing them to place orders seamlessly. Start utilizing Pabbly Chatflow today to enhance your business operations.