Creating a WhatsApp Chatbot for Help Desk with Pabbly Chatflow

Learn how to create a WhatsApp Chatbot for Help Desk using Pabbly Chatflow to assist customers with quick fixes efficiently. Build conversational workflows that guide visitors toward conversion with dynamic, branching dialogs that respond intelligently to user input.

Watch Step By Step Video Tutorial Below

1. Introduction to Pabbly Chatflow for WhatsApp Chatbot

In this section, we will explore how to create a WhatsApp Chatbot for Help Desk using Pabbly Chatflow. This automation tool allows businesses to manage customer queries efficiently and effectively. By integrating Pabbly Chatflow with WhatsApp, you can automate responses to frequently asked questions, improving customer satisfaction and reducing response time.

To start, log into your Pabbly Chatflow account and navigate to the dashboard. Here, you can begin setting up your chatbot to assist customers with quick fixes. This process will enable you to handle common inquiries like order tracking, password resets, and more without manual intervention.

2. Creating a New Flow in Pabbly Chatflow

To create a new flow in Pabbly Chatflow, locate the ‘Flows’ option on the left sidebar of your dashboard. Click on the ‘Add Flow’ button located in the top right corner. This action opens a new window where you can set the trigger for your chatbot.

• Select the trigger type as ‘Keywords’.
• Enter common keywords such as ‘hey’, ‘hello’, and ‘hi’.
• Use Regular Expressions (regex) for more complex keyword matching.

By using regex, you can capture various user inputs that relate to customer support queries. Ensure that your keywords are highlighted in blue after entering them, indicating they are successfully added. This setup will trigger the chatbot to respond when users send messages containing these keywords.

3. Configuring Questions in Pabbly Chatflow

Next, we will configure the chatbot to ask for the customer’s name and email address. In Pabbly Chatflow, drag and drop the ‘Ask Question’ action and connect it with the trigger you just set up. The chatbot will prompt users with a message like ‘Hello, thank you for reaching out to our support team. Can you please share your full name?’.

For the response format, select the ‘Contact Custom Field’ option and choose ‘Full Name’. Set the format to text and define the number of attempts allowed. Following this, repeat the process to ask for the customer’s email address, ensuring that the email is collected properly for future follow-ups.

4. Providing Options for User Assistance

Once the chatbot has collected the user’s name and email, it’s time to provide options for assistance. In this step, you will drag and drop another ‘Ask Question’ action to present the user with options like ‘Reset Password’, ‘Unlock Account’, and ‘Track Order’. Each option will be represented by buttons in the chatbot interface. using Pabbly Connect

• Set up button texts with a maximum of 20 characters.
• Connect each button to a corresponding response message.
• Ensure each response provides detailed instructions or options to talk to support.

This structure allows the chatbot to efficiently guide users through their queries, providing quick fixes and directing them to a live agent when necessary. Each option enhances user experience by offering immediate solutions.

5. Testing Your WhatsApp Chatbot Flow

After configuring all the necessary components, it’s crucial to test your WhatsApp Chatbot created with Pabbly Chatflow. Open WhatsApp and send a message that includes one of the keywords you set up earlier, such as ‘hey’ or ‘I forgot my password’. The chatbot should respond with a prompt for the user’s full name.

Continue testing by following through the options provided by the chatbot. Ensure that each button leads to the correct response and that the chatbot effectively assists users with their queries. You can review conversations in the Pabbly Chatflow inbox to ensure that customer details are being captured correctly without manual input.

Conclusion

In this tutorial, we explored how to create a WhatsApp Chatbot for Help Desk using Pabbly Chatflow. By automating responses to common customer queries, businesses can enhance customer support efficiency. This setup not only reduces response times but also improves customer satisfaction with quick fixes and seamless assistance.