Create WhatsApp Auto-Reply for Business Enquiries

Learn how to set up WhatsApp auto-replies for business inquiries using Pabbly Chatflow with this detailed step-by-step tutorial. Build conversational workflows that guide visitors toward conversion with dynamic, branching dialogs that respond intelligently to user input.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Chatflow for WhatsApp Integration

To create a WhatsApp auto-reply for business inquiries, start by accessing Pabbly Chatflow. You can do this by visiting Pabbly.com/tf in your browser. This will take you to the homepage of Pabbly Chatflow where you can either sign in or sign up for a free trial.

If you are a new user, click on ‘Sign Up Free’ to create an account. Existing users can simply log in. Once logged in, you will see the dashboard where you can manage your WhatsApp integrations.

2. Creating Your WhatsApp Agent in Pabbly Chatflow

After accessing your dashboard, the next step is to create a WhatsApp agent. In Pabbly Chatflow, click on the ‘Add’ button to start setting up your agent. You will need to provide a name for your agent and then click ‘Add’ to proceed to the flow window.

• Click on the ‘Add’ button to create a new agent.
• Enter a name for your WhatsApp agent.
• Proceed to the flow window by clicking ‘Add’.

In the flow window, select the instruction type from the dropdown menu. For this setup, choose ‘AI Agent’. This allows your WhatsApp agent to respond to customer inquiries automatically.

3. Configuring Your AI Assistant in Pabbly Chatflow

Now that your agent is created, you need to configure the AI assistant settings. In Pabbly Chatflow, set the creativity level for responses. A setting of 0.4 is recommended for focused answers. You will also need to select the AI model to use; for instance, you can choose ‘GPT 5 Mini’.

Next, you will be prompted to enter your OpenAI API key. To obtain this, visit your OpenAI account and create a new secret key. Copy this key and paste it into the designated field in Pabbly Chatflow to enable your assistant to function properly.

4. Setting Up Auto-Replies for Customer Inquiries

With your AI assistant configured, the next step is to set up auto-replies. In Pabbly Chatflow, you can add various templates for responses. For example, you can include a welcome message, FAQs, and specific inquiries like product availability.

• Add a welcome message for new inquiries.
• Include answers to frequently asked questions.
• Set up specific replies for product inquiries.

Make sure to save your settings after adding all necessary auto-replies. This ensures that your WhatsApp agent can respond to customer queries accurately and promptly.

5. Activating Your WhatsApp Agent in Pabbly Chatflow

Finally, to activate your WhatsApp agent, you need to enable it in Pabbly Chatflow. Click the activation button and then save your assistant settings. This will allow your agent to start responding to customer inquiries on WhatsApp.

You can also embed your WhatsApp agent on your website by clicking the embed button to get the script code. This allows customers to interact with your agent directly from your site, enhancing customer engagement.

Conclusion

In this tutorial, we explored how to create a WhatsApp auto-reply system for business inquiries using Pabbly Chatflow. By following these steps, you can effectively manage customer queries and improve your business communication.