Create Better Uptime Incidents from New Google Form Submissions Using Pabbly Connect

Learn how to automate the creation of Better Uptime incidents from Google Form submissions using Pabbly Connect in this detailed tutorial. Eliminate manual repetitive tasks from your workflow. Discover proven automation methods with intuitive steps designed for efficiency-minded professionals.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Automation

To automate the creation of Better Uptime incidents from new Google Form submissions, start by accessing Pabbly Connect. Visit Pabbly’s website and sign up for an account if you haven’t already. Signing up gives you access to free tasks each month, which is beneficial for testing your automation.

Once logged in, locate the ‘Create Workflow’ button at the top right of the dashboard. Here, you will need to name your workflow, for example, ‘Google Forms to Better Uptime,’ and click on create. This initiates the automation process where Pabbly Connect will handle the integration between Google Forms and Better Uptime.

2. Setting Up the Trigger in Pabbly Connect

In this step, you will configure the trigger for your workflow using Pabbly Connect. Select Google Forms as your trigger application and choose the event ‘New Response Received’. This event signifies that every time a new submission is made in the Google Form, it will trigger the action in Better Uptime.

• Choose Google Forms as the trigger application.
• Select the event ‘New Response Received’.
• Copy the generated webhook URL for later use.

After selecting the trigger, you will see a webhook URL. This URL is crucial as it connects Google Forms to Pabbly Connect. Next, you need to set this URL in your Google Form settings to ensure that submissions are sent to Pabbly Connect.

3. Configuring Google Forms to Work with Pabbly Connect

Now, navigate to your Google Form where you want to collect responses. Click on the ‘Responses’ tab, and then create a new spreadsheet to store these responses. This spreadsheet will automatically log every submission made through the form, allowing Pabbly Connect to capture the data.

Next, go to the ‘Extensions’ menu in the spreadsheet, select Pabbly Connect, and choose ‘Connect Webhooks’. If you haven’t installed this add-on yet, you can find it in the Google Workspace Marketplace. After installation, set up the webhook by pasting the URL you copied earlier and specify the trigger column, which should be the last column (usually Column F).

4. Creating Incidents in Better Uptime

With the trigger set up, the next step is to configure the action in Pabbly Connect. Select Better Uptime as the action application and choose the event ‘Create Incident’. This action allows you to generate a new incident in Better Uptime whenever a new Google Form submission is received.

• Select Better Uptime as the action application.
• Choose the event ‘Create Incident’.
• Connect your Better Uptime account by providing the API token.

Once connected, map the fields from your Google Form submissions to the incident fields in Better Uptime. This includes the requester’s email, a brief summary of the issue, and a detailed description. By doing this, you ensure that every new submission from Google Forms automatically creates a relevant incident in Better Uptime.

5. Testing the Integration

After setting up the workflow in Pabbly Connect, it’s essential to test the integration. Go back to your Google Form and make a test submission. Fill in the required fields and submit the form. This action should trigger the workflow you created, and Pabbly Connect will capture the response.

Check the Google Sheet to confirm that the submission details have been recorded. Then, return to Pabbly Connect to see if the webhook has received the data. If successful, you should see the captured details from your Google Form submission. Finally, visit your Better Uptime dashboard to verify that a new incident has been created based on the test submission.

Conclusion

In this tutorial, we demonstrated how to automate the creation of Better Uptime incidents from new Google Form submissions using Pabbly Connect. By following these steps, you can streamline your incident management process and ensure timely responses to issues reported through your forms.