Create a WhatsApp Shopping Chatbot Using Pabbly Chatflow

Learn how to create a WhatsApp shopping chatbot using Pabbly Chatflow with this detailed tutorial. Automate your online store efficiently! Learn how to create intelligent chat workflows that provide instant customer support while qualifying leads 24/7 without human intervention.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Chatflow for Your WhatsApp Chatbot

To create a WhatsApp shopping chatbot using Pabbly Chatflow, start by navigating to the official website at Pabbly.com/chatflow. Here, you can sign up for a free account, which grants you 100 free credits every month to explore the software.

Once signed in, you’ll be directed to the Pabbly Chatflow dashboard. This is where you can manage your WhatsApp numbers and see your credits. If you need to add a new WhatsApp number, click on the ‘Add WhatsApp Number’ button, which allows you to choose between WhatsApp connect and manual token connect. This setup is crucial for automating your WhatsApp interactions.

2. Creating Your WhatsApp Shopping Chatbot Flow

With Pabbly Chatflow open, click on the ‘Flows’ option to begin creating your chatbot. Select the ‘Add Flow’ button, where you will name your flow, for instance, ‘Create a WhatsApp Shopping Chatbot Using Pabbly Chatflow.’ This naming is essential for identifying your project later.

• Click on the ‘Add Flow’ button.
• Name your flow appropriately.
• Select your trigger event, such as ‘Keyword/Regex Match.’

After naming your flow, you need to set your trigger event. This involves entering keywords that will activate the chatbot. For example, entering keywords like ‘hello’ or ‘products’ will prompt the bot to respond when users send these messages. This setup is vital for initiating interactions with your customers.

3. Designing Responses and Interactions in Pabbly Chatflow

In this section, you will define how your chatbot will respond to user inputs. Using Pabbly Chatflow, drag a text button to create a welcome message. For instance, you could write, ‘Hi there! Welcome to Mega Online. How can I help you today?’ This message sets the tone for your customer interactions.

Next, add buttons for user options. For example, create two buttons labeled ‘View Products’ and ‘Contact Us.’ These buttons guide users on what they can do next. Connect these buttons to their respective responses, ensuring that when users click on ‘View Products,’ they receive a list of available product categories.

• Add a welcome message to greet users.
• Create buttons for user interactions.
• Connect buttons to their respective responses.

By properly designing these interactions, you enhance the user experience and streamline the shopping process. Remember to save your flow regularly to avoid losing progress.

4. Collecting User Information via Pabbly Chatflow

Once users select a product category, your Pabbly Chatflow bot should prompt them for more details. For instance, ask users to share their full name and product quantity. Use the ‘Ask Question’ feature to create these prompts, specifying the contact custom fields for each input.

It’s crucial to set validation messages and the number of attempts for user responses. For example, if you want to ensure users provide their name correctly, you can set the number of attempts to zero, meaning they must respond correctly on the first try. This helps maintain data integrity and ensures a smooth order process.

5. Finalizing Orders and Sending Confirmations

After collecting user information, your Pabbly Chatflow bot should summarize the order details. For example, it could say, ‘Thank you for sharing your details. Here’s a summary of your order: [Product Name], Quantity: [Quantity], Name: [Full Name].’ This dynamic message provides clarity to users.

Finally, add buttons for users to confirm their order or change products. If they confirm, the bot should respond with a message like, ‘Your order has been confirmed. You will receive a call shortly for payment confirmation.’ This finalizes the transaction and reassures the customer about their order status.

With these steps, your WhatsApp shopping chatbot will be fully functional, allowing you to manage customer interactions effortlessly.

Conclusion

Creating a WhatsApp shopping chatbot using Pabbly Chatflow streamlines your customer service process. By following the detailed steps outlined above, you can automate responses, collect user information, and manage orders efficiently. This ensures a seamless shopping experience for your customers.