Here is the video that demonstrates how Pabbly Connect works
Triggers
Triggers (When this happens) are the events which initiates a Pabbly Connect Workflow.
New Conversation (Chat Started)
Event is triggered when a chat is started by a visitor or an agent
New Finished Conversation (Chat Transcript)
Event is triggered when a chat is finished. Chat is considered finished after the visitor goes offline (leaves your website) or all the agents who participated in the conversation leave the chat.
Actions
Actions (Do this) are the steps to be performed on specific service
