Complete WhatsApp Business Chatbot (No Coding)

Learn how to build a complete WhatsApp Business Chatbot using Pabbly Chatflow. Step-by-step tutorial for automating customer interactions without coding. Learn how to create intelligent chat workflows that provide instant customer support while qualifying leads 24/7 without human intervention.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Chatflow for WhatsApp Business Chatbot

To create a complete WhatsApp Business Chatbot, start by accessing Pabbly Chatflow. Open a new tab and type in the URL Pabbly.com/chatflow. This will lead you to the Pabbly homepage where you can sign in or sign up for free.

If you are new to Pabbly, click on the sign up free option. By signing up, you will receive 100 free credits each month to explore the features of Pabbly Chatflow. Once logged in, navigate to the Pabbly Chatflow dashboard to begin creating your chatbot.

2. Creating Your WhatsApp Business Chatbot Flow in Pabbly Chatflow

Next, you will create the flow for your WhatsApp Business Chatbot using Pabbly Chatflow. On the dashboard, click on the flows option in the sidebar. Then, click the add flow button to start a new flow.

• Name your flow as Complete WhatsApp Business Chatbot.
• Set up a trigger event that initiates the chatbot.
• Select the keyword trigger, for instance, hello, to start the conversation.

After setting up the trigger, you can add a welcome message to greet users. This is done by dragging a message block into the flow and entering your welcome text. You can also create buttons that users can click to proceed with their inquiries.

3. Setting Up Interaction Buttons in Pabbly Chatflow

In this section, you will set up interaction buttons using Pabbly Chatflow. After your welcome message, add buttons that allow users to choose options like Courses Offered or Ask Counselor. This enhances user engagement and provides clear pathways for interaction.

• For each button, define its action type, such as quick reply.
• Link the Courses Offered button to a list of available courses.
• Ensure the Ask Counselor button provides contact details for further assistance.

By setting up these buttons, you create a structured flow that guides users through the chatbot experience, ensuring they receive the information they need efficiently.

4. Collecting User Information with Pabbly Chatflow

Once users select the Book Demo Class button, you can collect their information using Pabbly Chatflow. Create a sequence of questions that ask for their full name, email address, preferred date, and timing for the demo class.

For each question, use the ask question node to prompt users. Personalize responses by incorporating their previous answers into your messages, such as using Thank you, [User’s Name] in your confirmation messages.

After gathering all necessary information, confirm the booking with a message that summarizes their details. This not only enhances user experience but also ensures clarity in communication.

5. Sending Reminders and Follow-Ups via Pabbly Chatflow

To enhance customer engagement, set up reminder messages using Pabbly Chatflow. After booking a demo class, you can send a reminder message after a specified delay, such as one minute.

Use the delay node to define when the reminder should be sent. You can choose options like delay for, delay until, or delay until a specific weekday to customize your reminders.

Create a reminder message that informs users about their upcoming demo class. Ensure the reminder includes personalized details for a better user experience.

By implementing reminders, you can keep your customers informed and engaged, which is crucial for maintaining a good relationship with them.

Conclusion

In conclusion, using Pabbly Chatflow allows you to create a complete WhatsApp Business Chatbot without any coding. This tutorial outlined the steps to set up a chatbot that automates customer interactions, collects user information, and sends reminders. Start using Pabbly Chatflow today to enhance your business communication!