Build an Interactive WhatsApp FAQ Bot with Pabbly Chatflow

Learn how to create an Interactive WhatsApp FAQ Bot using Pabbly Chatflow. Follow our detailed tutorial for seamless integration with YouTube and more! Master conversational marketing with practical techniques for creating chatbots that engage visitors at exactly the right moment in their journey.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Chatflow for Your WhatsApp Bot

To build an Interactive WhatsApp FAQ Bot, you first need to access Pabbly Chatflow. Open a new tab in your browser and visit the landing page by typing ‘Pabbly.com/chatflow’. This will take you to the Pabbly Chatflow interface, where you can manage your bots.

Upon reaching the landing page, you will see two options: ‘Sign In’ and ‘Sign Up for Free’. If you are a new user, select the ‘Sign Up for Free’ option to receive 100 credits every month. Existing users can directly sign in to their accounts. Once signed in, navigate to the Pabbly Chatflow app by clicking on ‘Access Now’.

2. Creating Your Interactive WhatsApp FAQ Bot

After accessing Pabbly Chatflow, the next step is to create your FAQ bot. On the left-hand side, find the option for ‘AI Assistant’ and select ‘Add AI Assistant’. You will be prompted to name your assistant. For this tutorial, we will name it ‘FAQ Bot’ and click on the ‘Add Assistant’ button.

• Name your assistant as ‘FAQ Bot’.
• Select the instruction type for your bot.
• Choose a pre-built example or a custom prompt.

Once you have named your assistant, you will see a new window where you can select the instruction type. You can either choose a pre-built example like ‘Customer Support Agent’ or create a custom prompt. After selecting, the instructions will be automatically populated, and you can modify them as needed.

3. Configuring Your AI Assistant Settings in Pabbly Chatflow

Next, you will configure your AI assistant settings in Pabbly Chatflow. This includes setting the temperature for responses, which determines how creative the AI’s answers will be. A lower temperature (e.g., 0.2) yields more focused responses, while a higher temperature allows for more creative answers.

For the AI to operate, you need to select OpenAI as the AI provider and choose the model (e.g., GPT-4 Mini). You will also need to input your OpenAI API key, which you can generate by logging into your OpenAI account and creating a new secret key. After entering the API key in Pabbly Chatflow, click on ‘Connect’ to save the key.

4. Uploading Knowledge Source for Your FAQ Bot

To enhance your bot’s capabilities, you must upload a knowledge source. This is where Pabbly Chatflow shines. Prepare a document with frequently asked questions and answers in a Google Doc, then download it as a TXT or PDF file. It is recommended to use the TXT format for better compatibility.

• Create a knowledge source document with FAQs.
• Download the document in TXT or PDF format.
• Upload the file in Pabbly Chatflow.

In Pabbly Chatflow, click on ‘Choose File’ to upload your knowledge source. Once uploaded, you will see a confirmation message indicating that the file has been successfully added. This knowledge base will allow the AI assistant to respond accurately to user queries.

5. Testing Your Interactive WhatsApp FAQ Bot

After setting up your bot in Pabbly Chatflow, it’s time to test its functionality. You can initiate a conversation through WhatsApp by sending a message like ‘Hey’. The AI assistant should respond promptly with a greeting and ask how it can assist you today.

To further test the bot, ask specific questions such as ‘Can I change my delivery address?’ or ‘How can I track my order?’ The assistant should accurately provide responses based on the knowledge source you uploaded. This real-time interaction showcases the effectiveness of your FAQ bot.

Conclusion

In this tutorial, we explored how to build an Interactive WhatsApp FAQ Bot using Pabbly Chatflow. By following the detailed steps, you can create an efficient AI assistant that enhances customer interaction. Start building your FAQ bot today to streamline your business communications!