Build a WhatsApp Customer Support Chatbot for Your Business

Learn how to create a WhatsApp customer support chatbot for your business using Pabbly Chatflow. Step-by-step guide to automate customer inquiries. Build conversational workflows that guide visitors toward conversion with dynamic, branching dialogs that respond intelligently to user input.

Watch Step By Step Video Tutorial Below

1. Access Pabbly Chatflow to Create Your WhatsApp Chatbot

To build a WhatsApp customer support chatbot for your business, you first need to access Pabbly Chatflow. Start by opening a new tab and entering the URL Pabbly.com/chatflow. This will take you to the Pabbly Chatflow homepage where you can either sign in or sign up for a free account.

If you are a new user, select the ‘Sign Up Free’ option to create an account. Existing users can simply click on ‘Sign In’. Upon signing up or logging in, you will be directed to the Pabbly apps page. From here, click on the ‘Access Now’ button for Pabbly Chatflow to reach the dashboard.

2. Create a Flow for Your WhatsApp Chatbot

Once you are on the Pabbly Chatflow dashboard, you can begin creating your chatbot flow. Click on the ‘Flows’ option in the sidebar, and then select the ‘Add Flow’ button. You will be prompted to name your flow; enter ‘Build a WhatsApp Customer Support Chatbot for Your Business’. using Pabbly Connect

• Name your flow clearly to identify its purpose.
• Select the trigger event that will initiate the chatbot.
• Use keywords that will trigger the chatbot, like ‘hello’.

After naming your flow, set the trigger event to ‘Keyword Regex Match’ and enter the keyword that will start the interaction, such as ‘hello’. This keyword will initiate the WhatsApp chatbot whenever a user sends a message containing it.

3. Design the Interaction Flow in Pabbly Chatflow

Now that you’ve set the trigger, it’s time to design the interaction for your WhatsApp chatbot using Pabbly Chatflow. You can do this by adding a message node that sends a welcome message to users. Drag and drop the ‘Text Button Node’ into the flow.

In the message node, enter a welcoming text and create buttons for user interaction. For example, you can add buttons like ‘Explore Services’, ‘Get a Quote’, and ‘Talk to Expert’. Each button should be linked to relevant actions that the user can take, enhancing their experience.

• Create a welcome message for new users.
• Add buttons that guide users through the interaction.
• Link buttons to different actions based on user selections.

By designing a user-friendly interaction, you help customers navigate your services easily. Ensure that the flow is logical and that each button leads to valuable information or actions.

4. Implement Custom Fields and Actions

To make your WhatsApp chatbot more effective, you can implement custom fields using Pabbly Chatflow. Custom fields allow you to store additional information about the user’s preferences or inquiries. After the user selects a service, prompt them to provide details such as the type of space and preferred style.

Use the ‘Ask Question’ node to gather this information. Create custom fields for each question, like ‘Renovation Type’, and connect them to the respective buttons in your flow. This way, when users interact with the chatbot, their responses can be stored and used for future reference.

Create custom fields for user responses. Connect these fields to the relevant nodes in the flow. Use the collected data for personalized responses.

Utilizing custom fields enhances the chatbot’s ability to provide tailored responses, improving customer satisfaction and engagement.

5. Finalize and Share Your WhatsApp Chatbot

After designing the flow and implementing custom fields, it’s essential to save your work. Click the ‘Save’ button to ensure that all your changes are recorded in Pabbly Chatflow. You will receive a confirmation message indicating that your flow has been updated successfully.

Once your chatbot is ready, you can share it with others. Navigate back to the flow builder page, click on the three dots next to your flow, and select the ‘Share Flow’ option. This will generate a shareable link that you can distribute to your team or clients, allowing them to see how your chatbot works.

By sharing your chatbot, you can gather feedback and make improvements, ensuring it meets the needs of your customers effectively.

Conclusion

In this tutorial, we explored how to build a WhatsApp customer support chatbot for your business using Pabbly Chatflow. By following the steps outlined, you can automate customer inquiries and enhance user experience. Start utilizing Pabbly Chatflow today to streamline your customer support!