Build a Customer Feedback Bot in Minutes

Learn how to create a customer feedback bot using Pabbly Connect and Pabbly Connect. This step-by-step guide will walk you through the integration process. Follow this definitive guide to creating powerful automated workflows with straightforward, efficiency-focused solutions that save valuable time.

Watch Step By Step Video Tutorial Below

1. Setting Up Pabbly Chatflow for Your Feedback Bot

To build a customer feedback bot, we start by accessing Pabbly Connect and Pabbly Chatflow. Navigate to the Pabbly Chatflow website and sign up for a free account if you haven’t done so already. The sign-up process is straightforward and grants you access to 100 free credits each month, allowing you to create chatbots for free.

Once logged in, click on the ‘Add WhatsApp Number’ button to integrate your WhatsApp account. You can choose from two methods to add your number. After adding your WhatsApp number, you will be directed to the flow builder where you can create your customer feedback bot.

2. Creating the Customer Feedback Bot in Pabbly Chatflow

To create the feedback bot, click on the ‘Add Flow’ button in the flow builder. Name your flow as ‘Customer Feedback Bot’. This step is crucial as it sets the foundation for your bot’s functionality. Next, we will set up the trigger event for the bot. using Pabbly Connect

• Select ‘Keyword or Regex Match’ as the trigger event.
• Add the keyword ‘completed’ in the keyword box.
• Press the enter button to save the keyword.

Now, whenever a customer sends the keyword ‘completed’ after their service, the WhatsApp chatbot will trigger and send a welcome message. This ensures immediate engagement with your customers, enhancing their experience.

3. Configuring Messages and Rating Options

After setting up the trigger, the next step is to configure the welcome message that your customers will receive. Drag the ‘Text’ action into the flow and input your welcome message. This message should include a dynamic field to personalize the greeting, such as the customer’s name. using Pabbly Connect

• Add three rating options for customers: Poor, Average, and Excellent.
• Set these options as quick replies.
• Map the selected rating to a custom field for future reference.

This configuration allows you to collect valuable feedback from customers, which can be used to improve service quality. After configuring the message and options, remember to save your flow to avoid losing any changes.

4. Collecting and Storing Customer Feedback with Pabbly Connect

Once the customer has rated your service, the next step is to ask for additional feedback. Drag the ‘Ask Question’ action into the flow and prompt the customer to provide comments or suggestions. This message should also allow any response format.

After collecting the feedback, it’s essential to store this information in a structured manner. For this, we will use the API request feature in Pabbly Connect. Set up the API request to send the feedback data to your Pabbly Connect account:

Select POST as the request type. Enter the webhook URL from your Pabbly Connect workflow. Map the necessary fields such as name, phone, rating, and feedback.

This integration ensures that all customer feedback is recorded in your Pabbly Connect account, making it easy to manage and analyze customer responses.

5. Integrating Customer Feedback with Google Sheets via Pabbly Connect

The final step is to integrate the feedback data with Google Sheets using Pabbly Connect. In your Pabbly Connect dashboard, create a new workflow and select Pabbly Chatflow as the trigger application. Choose ‘New Message Received’ as the event to start the workflow.

Once the connection is established, map the fields from the feedback data to the corresponding columns in your Google Sheet. This allows you to dynamically update the sheet with new feedback entries:

Select the Google Sheets application as the action. Choose ‘Add New Row’ as the action event. Map customer name, phone, rating, and feedback to the appropriate columns.

After saving this integration, every time a customer provides feedback, it will automatically be recorded in your Google Sheet, streamlining your feedback management process.

Conclusion

In this tutorial, we demonstrated how to build a customer feedback bot using Pabbly Connect and Pabbly Chatflow. By following these steps, you can enhance customer engagement and systematically collect valuable feedback to improve your services. Start using Pabbly Connect today to automate your customer feedback process effectively.