Build a Custom AI Chatbot with Pabbly Chatflow: Step-by-Step Guide

Learn how to create a custom AI chatbot trained on your data using Pabbly Chatflow. Follow our detailed guide for seamless integration with WhatsApp and Google.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Chatflow for Your Custom AI Chatbot

To build a custom AI chatbot trained on your data, start by accessing Pabbly Chatflow. Open a new tab and navigate to Pabbly.com/chatflow. Once on the landing page, you’ll see options to sign in or sign up for free.

If you’re a new user, select the ‘sign up for free’ option, which grants you 100 credits each month to explore Pabbly Chatflow. Existing users should simply sign in to proceed. After logging in, access the dashboard and locate the Pabbly Chatflow app.

2. Creating Your AI Chatbot in Pabbly Chatflow

Once in Pabbly Chatflow, the next step is to create your AI chatbot. Click on the ‘Add a Assistant’ button on the left side of the dashboard. You will need to name your assistant; for instance, you can name it ‘AI Chatbot’ and click the ‘Add AI Assistant’ button.

After naming your assistant, a new window will appear where you can select the instruction type. Choose ‘Custom Prompt’ for tailored instructions or select from pre-built options like ‘AI Agent’. If you opt for a custom prompt, enter your specific instructions in the provided field.

• Select the temperature to define creativity in responses (0 for focused, 1 for creative).
• Choose the AI to use, such as OpenAI, and select the model (e.g., GPT-3.5).
• Obtain your OpenAI API key from the OpenAI API key page and paste it into the designated field.

After configuring these settings, click ‘Connect’ to save your OpenAI API key successfully.

3. Customizing Your AI Assistant in Pabbly Chatflow

In this step, you can customize your AI assistant’s settings in Pabbly Chatflow. This includes adding header and footer messages, setting stop keywords, and defining fallback messages. To do this, toggle the header and footer options and input your desired messages.

Additionally, you can specify stop keywords, which will prevent the AI from responding once entered by the user. This is crucial for managing user interactions effectively. Also, set the number of retry attempts for the AI responses and provide a fallback message for when the AI fails to respond correctly.

• Enter stop keywords that users can type to stop the AI assistant.
• Specify the number of retry attempts (1-10) for AI responses.
• Add a support email in the fallback message for user emergencies.

Once these settings are configured, your AI assistant will be equipped to handle various inquiries effectively.

4. Uploading Knowledge Source for Your AI Chatbot

To ensure your Pabbly Chatflow AI assistant provides accurate responses, you need to upload a knowledge source. This involves creating a Google document with information unique to your business, such as FAQs and service details. Once you’ve compiled this information, download it in .txt format for compatibility.

After downloading, return to Pabbly Chatflow and select the option to choose a file. Upload your .txt file, which will serve as the knowledge base for your AI chatbot. This step is crucial, as the assistant will rely on this data to respond to user queries accurately.

Make sure to double-check the content of your uploaded file to ensure it contains all necessary information that users may inquire about. This will enhance the chatbot’s effectiveness in providing relevant answers.

5. Activating and Testing Your AI Chatbot

After successfully configuring and uploading your knowledge source, it’s time to activate your AI chatbot in Pabbly Chatflow. Switch on the toggle button to activate the assistant and click on the ‘Save AI Assistant’ button. This finalizes the setup of your custom AI chatbot.

To test your chatbot, you can initiate a conversation via WhatsApp. Send a simple message like ‘Hey’ to see how the AI assistant responds. For example, if you ask about travel packages, the AI should provide relevant information based on the knowledge source you’ve uploaded.

Send a message through WhatsApp to initiate a chat with your AI assistant. Ask specific questions related to your business to test the accuracy of responses. Monitor the responses to ensure they align with the knowledge you provided.

With these steps completed, your custom AI chatbot is now ready to assist users effectively, leveraging the data you’ve trained it on.

Conclusion

In conclusion, using Pabbly Chatflow allows you to create a powerful custom AI chatbot tailored to your business needs. By following these detailed steps, you can integrate WhatsApp and other platforms seamlessly, enhancing user engagement and support.