Broadcast WhatsApp Alerts to Reduce Customer Churn in Subscriptions

Learn how to use Pabbly Chatflow to broadcast WhatsApp alerts, reducing customer churn in subscriptions with this detailed step-by-step tutorial. Master conversational marketing with practical techniques for creating chatbots that engage visitors at exactly the right moment in their journey.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Chatflow for WhatsApp Broadcasts

To start broadcasting WhatsApp alerts to reduce customer churn, you need to access Pabbly Chatflow. First, open a new tab and navigate to Pabbly.com/chatflow. This will take you to the Pabbly Chatflow landing page.

On the landing page, you will find options to either sign in or sign up. If you are a new user, click on the sign up free button to create your account. Once registered, you will receive 100 free credits monthly to explore the features of Pabbly Chatflow. Existing users should simply click on the sign in button to access their dashboard.

2. Adding Your WhatsApp Number in Pabbly Chatflow

After accessing your Pabbly Chatflow dashboard, the next step is to add your WhatsApp number. This is essential for sending broadcast messages. Click on the button that allows you to add your WhatsApp number and choose between the WhatsApp connect method or the manual token connect method.

• Select the WhatsApp connect method for a seamless integration.
• Alternatively, use the manual token method if you prefer.

Once your WhatsApp number is added successfully, you can proceed to create your broadcast. This is done by selecting the broadcast option from the left sidebar in Pabbly Chatflow.

3. Creating a WhatsApp Broadcast in Pabbly Chatflow

To create a WhatsApp broadcast, click on the add broadcast button located at the top right corner of the broadcast page in Pabbly Chatflow. Here, you will define your broadcast type, name, and select the contact list to which you want to send the alerts.

• Choose the broadcast type, such as a broadcast campaign.
• Enter a name for your broadcast, such as ‘Broadcast Alert to Reduce Customer Churn’.
• Select the appropriate contact list for your broadcast.

Once you have filled in these details, you can proceed to select the message type for your broadcast. This could be a pre-approved template message or a regular message, depending on your needs.

4. Selecting Message Template for Your Broadcast

When creating your broadcast in Pabbly Chatflow, you will need to select a message template. You can opt for a pre-approved template, which requires prior approval from Meta, or you can use a regular message option. The regular message can only be sent to users who have interacted with you in the last 24 hours.

For this tutorial, let’s assume you have already created and approved your template. Click on the button to select your pre-approved template. Ensure that you use dynamic fields in your message to personalize the alerts sent to your users, such as including their names or specific plan details.

5. Scheduling and Sending Your WhatsApp Broadcast

After finalizing your message template in Pabbly Chatflow, you have the option to send the broadcast immediately or schedule it for later. If you choose to schedule it, select the desired date and time from the calendar interface provided.

Once you’ve set the schedule, click on the add broadcast button to confirm your broadcast schedule. Your WhatsApp alert will then be queued for sending at the specified time, helping to reduce customer churn effectively.

Conclusion

Using Pabbly Chatflow to broadcast WhatsApp alerts can significantly reduce customer churn in subscription businesses. By following the steps outlined in this tutorial, you can effectively engage your users and remind them of renewals and benefits.