Automatically Post Random Replies to Google My Business Based on Ratings Using Pabbly Connect

Learn how to automate posting random replies to Google My Business based on customer ratings using Pabbly Connect. Step-by-step tutorial included. Transform complex automation concepts into accessible, actionable steps that eliminate unnecessary manual work while maximizing existing application capabilities.

Watch Step By Step Video Tutorial Below

1. Setting Up Pabbly Connect for Google My Business

To automate replies based on ratings using Pabbly Connect, start by accessing the platform. Open your browser and navigate to the Pabbly Connect website. Click on the ‘Create Your Free Account’ button to sign up if you haven’t already, or log in to your existing account.

Once logged in, click on ‘Access Now’ to reach the dashboard. From here, select the ‘Create Workflow’ button, and name your workflow something like ‘Automatically Reply to Google My Business Ratings.’ This is where the automation process begins.

2. Connecting Google My Business to Pabbly Connect

In this step, you will connect your Google My Business account through Pabbly Connect. Choose the trigger event as ‘New Review’. This means that whenever a new review is posted, it will trigger the automation.

• Select ‘New Review’ as the trigger event.
• Click on ‘Connect’ and select ‘Add New Connection’.
• Grant access to your Google My Business account when prompted.

After successfully connecting, you’ll see your business credentials appear in Pabbly Connect. This connection allows the software to fetch reviews from your Google My Business account.

3. Preparing Google Sheets for Random Replies

Next, you need to prepare a Google Sheet that contains predefined replies for each rating. In your Google Sheet, create separate sections for each rating (1 to 5) and fill them with various responses. This will allow Pabbly Connect to randomly select a reply based on the rating received.

For example, for a 1-star rating, you might include responses like:

• ‘We understand you are not happy with the services you received.’
• ‘We are really sorry to hear about your bad experience.’

Ensure that your Google Sheet is accessible to Pabbly Connect so it can pull the necessary data. This setup is crucial for the automation process to work seamlessly.

4. Generating Random Replies Using Pabbly Connect

After setting up your Google Sheets, you will configure Pabbly Connect to generate random replies. Use the ‘Number Formatter’ feature in Pabbly Connect to create a random number that corresponds to the replies stored in your Google Sheet.

Select ‘Number Formatter’ and choose ‘Spreadsheet Formulas’. Use the formula ‘RANDBETWEEN(2,6)’ to generate a random integer for selecting replies.

This random number will guide Pabbly Connect to pull a specific reply based on the rating received. Make sure to test this step to ensure the random value is generated correctly.

5. Posting Replies to Google My Business with Pabbly Connect

Finally, set up the action to post the randomly selected reply back to Google My Business. Choose the action event ‘Create Reply’ in Pabbly Connect. Map the reviewer’s name and the randomly selected reply from your Google Sheet. using Pabbly Connect

Toggle on the button for mapping the reviewer name and the reply. Click on ‘Save’ and send a test request to ensure the reply is posted successfully. You should see the automated response appear on your Google My Business listing.

This automation will run in the background, and you will no longer need to manually respond to each review, allowing you to manage your time more effectively.

Conclusion

Using Pabbly Connect, you can automate posting random replies to Google My Business based on customer ratings. This process enhances customer engagement and saves time, allowing businesses to maintain a professional online presence effortlessly.