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Automatically Notify Customers About Orders on WhatsApp

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Integration

To start integrating WhatsApp with WooCommerce, first, access Pabbly Connect. Open a new tab and enter the URL: pabbly.com/connect. This will take you to the homepage of Pabbly Connect.

Here, you will see options to either sign in or sign up. If you are a new user, select “Sign Up Free” to create an account and receive 100 free tasks monthly. Existing users can simply log in to access their dashboard.

2. Creating a Workflow in Pabbly Connect

Once logged into Pabbly Connect, you need to create a workflow. Click on “Create Workflow” and select the workflow builder. Choose the beta version for a modern experience.

Enter a workflow name, such as “Automatically Notify Customers About Orders on WhatsApp”.
Select your folder for organization purposes.
Click the “Create” button to finalize your workflow setup.

After creating the workflow, you will be directed to the workflow page where you can set up triggers and actions.

3. Setting Up the Trigger for WooCommerce Orders

In this step, you will configure the trigger for your workflow. Select WooCommerce as your trigger app and choose the event “New Order Created”. This event will initiate the workflow whenever a new order is placed.

Click the “Connect” button to generate a webhook URL. Copy this URL, as it will be used in your WooCommerce settings to link to Pabbly Connect.

Navigate to your WooCommerce settings in WordPress, go to “Advanced”, and select “Webhooks”. Here, add a new webhook by providing a name, setting the status to active, and pasting the copied URL. Save the webhook to finalize the setup.

4. Configuring the Action to Send WhatsApp Notifications

After setting up the trigger, the next step is to configure the action that sends WhatsApp notifications. In Pabbly Connect, add a new action step and select WhatsApp Cloud API as your action app.

Choose the event “Send Template Message”.
Click “Connect” and enter your API details, including access token and phone number ID.
Map the receiver’s phone number from the WooCommerce response.

Finally, select the message template you want to send, fill in the required fields, and save the configuration. This will ensure your customers receive instant notifications on WhatsApp after placing an order.

5. Testing the Integration

To confirm that the integration works, place a test order on your WooCommerce store. After completing the order, check Pabbly Connect for the response from the WooCommerce trigger.

If everything is set up correctly, you should see the order details appear in Pabbly Connect. Additionally, check your WhatsApp to verify that you received the notification message with all relevant order information.

This automated process enhances customer experience by providing instant updates, thus building trust and improving your business operations.

Conclusion

Integrating WhatsApp with WooCommerce using Pabbly Connect allows businesses to automate order notifications seamlessly. This setup not only saves time but also enhances customer satisfaction by providing instant updates on their orders.