Watch Step By Step Video Tutorial Below





1. Accessing Pabbly Connect for Integration

To start integrating Google Forms with Freshdesk, you need to access Pabbly Connect. Open your browser and navigate to pabby.com/connect. If you’re a new user, sign up for a free account to get started. This will allow you to test the integration with 100 free tasks.

Once logged in, you will land on the Pabbly Connect dashboard. Here, you can create workflows that automate tasks between Google Forms and Freshdesk. If you like the service, consider purchasing a yearly or lifetime plan for extended features.

2. Creating a Workflow Using Pabbly Connect

Next, you will create a workflow in Pabbly Connect. Click on the option to create a new workflow. Pabbly offers an AI-driven workflow builder that simplifies this process. Enter a prompt such as, “When a new response is submitted in Google Forms, create a ticket in Freshdesk with the submitted details.” This request will guide the AI to set up the necessary triggers and actions.

  • Select Google Forms as the trigger application.
  • Choose the event: New Response Received.
  • Set Freshdesk as the action application for creating tickets.

After entering your prompt, approve the settings to create the workflow. You will see the setup reflecting the trigger from Google Forms to action in Freshdesk, which is crucial for the automation process.

3. Connecting Google Forms to Pabbly Connect

To connect Google Forms to Pabbly Connect, you will need a webhook URL provided by Pabbly. Copy this URL and open the Google Form you created. Navigate to the responses section and link it to a new Google Sheets spreadsheet to collect responses.

  • Go to Extensions > Add-ons > Get Add-ons in Google Sheets.
  • Search for Pabbly Connect Webhooks and install it.
  • Refresh the spreadsheet after installation.

Once the add-on is installed, access the initial setup dialog box and paste the webhook URL you copied from Pabbly Connect. Specify the trigger column where data will be logged, ensuring that it matches the final data column in your spreadsheet.

4. Setting Up Action in Freshdesk via Pabbly Connect

With your Google Forms connected to Pabbly Connect, the next step is to set up the action in Freshdesk. Click on the action application and select Freshdesk. You will need to provide your API key, Freshdesk account password, and subdomain to establish the connection.

To find your API key, log into your Freshdesk account, navigate to your profile settings, and click on ‘View API Key’. Copy this key and paste it into Pabbly Connect. Enter your password and subdomain, then save the connection.

Once the connection is established, map the data fields from Google Forms to Freshdesk. For instance, map the subject, description, and contact details from the form submission to the corresponding fields in Freshdesk. This ensures that each new ticket reflects the submitted bug report accurately.

5. Testing and Saving the Integration

After setting up the action, it’s time to test the integration between Google Forms and Freshdesk using Pabbly Connect. Submit a new bug report through your Google Form to see if it creates a ticket in Freshdesk. Check your Google Sheets to confirm that the submission appears correctly.

If the response appears in Pabbly Connect, refresh the page to capture the data. You should see the details populated in the trigger section. If everything looks correct, save and name your workflow for future reference.

This integration allows for seamless ticket creation in Freshdesk every time a new bug is reported through Google Forms, enhancing your workflow efficiency.

Conclusion

In this tutorial, we demonstrated how to integrate Google Forms with Freshdesk using Pabbly Connect. By automating ticket creation, you can streamline your bug reporting process. This setup ensures that all new reports are captured efficiently, allowing for quicker resolutions.