Automatically Answer Product Queries on WhatsApp with Pabbly Chatflow

Learn how to automatically answer product queries on WhatsApp using Pabbly Chatflow. Follow our step-by-step tutorial for seamless integration. Implement professional chat automation that answers common questions, qualifies leads, and books appointments without human intervention.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Chatflow for WhatsApp Integration

To automatically answer product queries on WhatsApp, you first need to access Pabbly Chatflow. Start by visiting pabby.com/chatflow in your browser. This will take you to the Pabbly Chatflow homepage where you can either sign in or sign up for a free account.

If you’re new to Pabbly Chatflow, click on the ‘Sign Up Free’ button. Existing users can simply log in. Once logged in, navigate to the ‘Pabbly Apps’ window and click on ‘Access Now’ under Pabbly Chatflow to enter the dashboard.

2. Setting Up Your WhatsApp Number in Pabbly Chatflow

After accessing the Pabbly Chatflow dashboard, the next step is to connect your WhatsApp number. Click on the ‘Add WhatsApp Number’ button. You will see two options: WhatsApp Connect and Manual Token Connect. Choose WhatsApp Connect as it is the preferred method.

• Select WhatsApp Connect to easily add your number.
• Follow the prompts to link your WhatsApp account.

Once your number is connected, you can start creating your WhatsApp AI assistant using Pabbly Chatflow. This integration allows you to automate responses to product queries effectively.

3. Creating Your WhatsApp AI Assistant with Pabbly Chatflow

To create an AI assistant, navigate to the AI Assistant feature in Pabbly Chatflow. Click on the ‘Add Assistant’ button. You will be prompted to name your assistant. After naming it, click on the ‘Add Assistant’ button again, which will direct you to the assistant flow window.

In this window, select the instruction type from the drop-down menu. You can either choose a custom prompt or select predefined examples like ‘AI Agent’. For this tutorial, we will select the AI Agent option. This choice will automatically fill in basic instructions, which you can modify based on your requirements.

• Set the temperature for responses to adjust creativity.
• Choose the AI model, such as OpenAI GPT-4 Mini.

After configuring these settings, you will need to enter your OpenAI API key for authentication. This key can be obtained from your OpenAI account. Once your API key is entered, click the ‘Connect’ button to save your settings in the assistant.

4. Configuring Your WhatsApp Assistant Settings in Pabbly Chatflow

With your AI assistant set up, you can now configure various settings in Pabbly Chatflow. Start by adding a header message that will appear at the top of the chat. Toggle the button to enable this feature and enter your desired text, ensuring it does not exceed 60 characters.

Next, configure stop keywords that will allow users to halt the assistant’s responses. For instance, adding ‘human’ as a stop keyword will ensure that the assistant stops replying when this keyword is detected. You can also set retry attempts for fallback responses, and customize the fallback message shown when the assistant fails to respond correctly.

Add a knowledge source that includes FAQs and product details. Upload your knowledge source in PDF or plain text format.

Finally, you can set up the assistant’s display settings, including the brand name and initial messages. Make sure to save all changes to ensure your WhatsApp assistant is ready to engage with customers.

5. Assigning Your WhatsApp Assistant in Pabbly Chatflow

The last step in this process is assigning your WhatsApp assistant to handle customer queries. In Pabbly Chatflow, navigate to the settings and select ‘Inbox Settings’. Here, you can enable AI auto-replies and choose the contact list to which the assistant will be assigned.

Select the assistant you created and click on the ‘Save’ button to apply these changes. This bulk assignment ensures that your WhatsApp assistant is ready to respond to all inquiries from the selected contacts. You can also assign the assistant to individual chats by accessing the inbox section and selecting specific conversations.

With your WhatsApp assistant now assigned, it is fully equipped to handle product queries automatically. This integration not only streamlines communication but also enhances customer service efficiency through Pabbly Chatflow.

Conclusion

In this tutorial, we explored how to use Pabbly Chatflow to automatically answer product queries on WhatsApp. By following the steps outlined, you can create an effective AI assistant that enhances customer interaction and satisfaction.