Automate WhatsApp Notifications for Sales Team with Pabbly Connect and Sendinblue

Learn how to automate WhatsApp notifications to your sales team using Pabbly Connect when a customer opens a message in Sendinblue. Step-by-step tutorial included. Explore efficient methods for automating routine tasks with clear, concise instructions suited for both newcomers and experienced professionals.

Watch Step By Step Video Tutorial Below

1. Introduction to Pabbly Connect for Automation

Pabbly Connect is a powerful automation tool that allows you to integrate various applications seamlessly. In this tutorial, we will explore how to send WhatsApp notifications to your sales team whenever a customer opens a message through Sendinblue. This integration not only streamlines communication but also enhances team responsiveness. using Pabbly Connect

To begin, you need to access Pabbly Connect. Simply visit the Pabbly website and sign up for a free account. Pabbly Connect provides a user-friendly interface that requires no coding skills, making it accessible for everyone.

2. Setting Up the Integration Between Sendinblue and Pabbly Connect

To set up the integration, first, log in to your Pabbly Connect account and create a new workflow. This workflow will be triggered whenever a message is opened by a customer in Sendinblue. Start by clicking on the plus sign to create a new workflow. using Pabbly Connect

Follow these steps to configure your workflow:

• Click on ‘Create Workflow’ and name it as ‘Sendinblue to WhatsApp Integration’.
• In the trigger section, select Sendinblue as the application.
• Choose ‘Message Opened’ as the trigger event.

Once you have set the trigger, Pabbly Connect will generate a webhook URL. This URL is essential for capturing the details of the opened message, which we will configure in Sendinblue.

3. Configuring Sendinblue to Capture Message Open Events

Next, you need to configure your Sendinblue account to send data to Pabbly Connect. Log in to your Sendinblue account and navigate to the settings section. Here, you will find the option to set up webhooks. using Pabbly Connect

Follow these steps to configure the webhook in Sendinblue:

• Go to the ‘Settings’ section and select ‘Webhooks’.
• Click on ‘Add a New Webhook’ and paste the webhook URL generated by Pabbly Connect.
• Set the event to ‘Message Opened’.

After setting up the webhook, Sendinblue will send a notification to Pabbly Connect every time a customer opens a message. This is crucial for receiving real-time updates.

4. Sending WhatsApp Notifications to the Sales Team

Now that you have integrated Sendinblue with Pabbly Connect, the next step is to send WhatsApp notifications to your sales team. In the action section of your Pabbly Connect workflow, select the application for sending WhatsApp messages. using Pabbly Connect

Here’s how to set it up:

Choose ‘360 Dialog’ as the application. Select ‘Send Template Message’ as the action event. Connect your 360 Dialog account by entering the API key and domain.

After configuring the action, you need to select the WhatsApp template you want to use for notifications. Ensure that your template is pre-approved by Facebook for sending messages.

5. Testing and Verifying the Integration

After completing the setup, it’s essential to test the integration to ensure everything is working correctly. Open a message sent via Sendinblue to trigger the webhook. using Pabbly Connect

Once the message is opened, check the WhatsApp number of your sales team. You should receive a notification confirming that the message has been read. This real-time alert allows your sales team to act swiftly based on customer engagement.

To verify, follow these steps:

Open a message from your Sendinblue campaign. Wait for the WhatsApp notification to arrive. Confirm the content of the message matches your template.

If everything is set up correctly, your sales team will receive timely updates, enhancing their ability to respond to customer actions effectively.

Conclusion

In this tutorial, we demonstrated how to automate WhatsApp notifications to your sales team using Pabbly Connect whenever a customer opens a message in Sendinblue. By following these steps, you can enhance communication and improve sales team responsiveness. Start using Pabbly Connect today to streamline your workflows!