Automate WhatsApp Messages for Failed Razorpay Payments Using Pabbly Connect

Learn how to automate WhatsApp messages for failed Razorpay payments to both admin and users using Pabbly Connect. Step-by-step tutorial included. Explore systematic approaches to creating efficient automation solutions that convert technical concepts into practical, implementable instructions.

Watch Step By Step Video Tutorial Below

1. Introduction to Pabbly Connect and Razorpay Integration

In this tutorial, we will explore how to use Pabbly Connect to send WhatsApp messages for failed Razorpay payments. This integration helps automate notifications for both users and admins, ensuring timely communication.

When a payment fails on Razorpay, it’s crucial to notify the customer and the admin. By using Pabbly Connect, we can streamline this process, eliminating manual efforts and reducing response time.

2. Setting Up Pabbly Connect for Razorpay

To begin, log in to your Pabbly Connect account. Navigate to the dashboard and click on the ‘Create Workflow’ button. Name your workflow, for example, ‘Razorpay to WhatsApp Notifications’, and click on ‘Create’.

Next, you will see two windows: the trigger window and the action window. In the trigger window, select Razorpay as the application and choose the event ‘Payment Failed’. This setup will allow Pabbly Connect to capture failed payment events.

• Log into your Razorpay account.
• Go to Settings and select Webhooks.
• Copy the Webhook URL from Pabbly Connect and paste it in Razorpay.

After setting up the webhook, any failed payment will trigger Pabbly Connect to capture the relevant data automatically.

3. Capturing Failed Payment Data in Pabbly Connect

Once the webhook is set up, initiate a test transaction in Razorpay to simulate a payment failure. When the payment fails, Pabbly Connect will capture the transaction details such as customer name, email, and phone number.

To ensure the data is formatted correctly, you can use the Number Formatter feature in Pabbly Connect. This will help adjust any discrepancies in the payment amount, like removing extra zeros.

• Select ‘Number Formatter’ from the action window.
• Use spreadsheet formulas to divide the amount by 100.
• Save and send the test request to see the formatted amount.

With the data captured and formatted, Pabbly Connect is ready to send notifications via WhatsApp.

4. Sending WhatsApp Messages Using Pabbly Connect

Now that we have the payment failure data, we can set up WhatsApp notifications. In the action window, select the Wati application to send WhatsApp messages. Choose the action event ‘Send Template Message’.

Map the customer’s WhatsApp number and select the appropriate template for the message. The message should inform the customer about the payment failure and include a link to retry the payment. For the admin, set up another action window to send a similar message.

Enter the WhatsApp number without the plus sign. Select the template message for failed payments. Map the necessary parameters like customer name and order ID.

Once you complete these steps, Pabbly Connect will automatically send WhatsApp messages to both the customer and the admin whenever a payment fails.

5. Testing and Finalizing Your Workflow

After setting up the workflow, it’s essential to test the entire integration. Perform a test payment in Razorpay to ensure that the WhatsApp messages are sent correctly. Check both the customer’s and admin’s WhatsApp accounts for the notifications.

If everything works as expected, your integration is complete! You can now rely on Pabbly Connect to automate WhatsApp notifications for failed payments, enhancing your customer service and operational efficiency.

For further customization, explore additional features in Pabbly Connect to enhance your workflow or integrate with other applications.

Conclusion

In conclusion, using Pabbly Connect to automate WhatsApp notifications for failed Razorpay payments streamlines communication with customers and administrators. This integration enhances operational efficiency and improves customer service.