Automate Table Booking Confirmations for Restaurants Using Pabbly Connect and WhatsApp Cloud API

Learn how to automate table booking confirmations for your restaurant using Pabbly Connect and WhatsApp Cloud API. Step-by-step guide included! Develop expertise in application integration and learn how to design streamlined automation workflows using proven, simplified approaches.

Watch Step By Step Video Tutorial Below

1. Setting Up Pabbly Connect for Table Booking Confirmations

To automate table booking confirmations, start by accessing Pabbly Connect. This platform will serve as the central hub for integrating various applications. After signing in, navigate to the Pabbly Connect dashboard and click on the ‘Create Workflow’ button.

Name your workflow, for instance, ‘Jot Form to WhatsApp’. This naming convention helps in identifying the workflow later. In this setup, we will select Jot Form as the trigger application and specify ‘New Response’ as the trigger event to initiate the process whenever a new booking is made.

2. Integrating Jot Form with Pabbly Connect

After setting up the trigger in Pabbly Connect, you will see a webhook URL. This URL is essential for linking Jot Form to Pabbly Connect. Copy this URL and head over to Jot Form’s settings. Here, you will find the option for integrations.

• Go to Jot Form settings and select ‘Integrations’.
• Search for ‘Webhook’ and paste the copied URL.
• Complete the integration to finalize the connection.

Once the integration is done, return to Pabbly Connect and wait for a webhook response. This confirms that the connection between Jot Form and Pabbly Connect has been successfully established. To test this, fill out a dummy table reservation form and submit it.

3. Storing Booking Data in Google Sheets

To keep track of all the booking data, the next step involves integrating Google Sheets with Pabbly Connect. Click on the plus button in your workflow and select Google Sheets as the action application. Choose the action event ‘Add New Row’ to ensure that each new booking is recorded in the spreadsheet.

• Authorize Pabbly Connect to access your Google Sheets account.
• Select the appropriate spreadsheet where the booking data will be stored.
• Map the fields from Jot Form to the corresponding columns in Google Sheets.

Once the data is mapped, send a test request to verify that the data from Jot Form is successfully added to Google Sheets. This integration ensures that all booking details are organized and easily accessible.

4. Sending Confirmations via WhatsApp Cloud API

The final step in this automation process involves sending confirmation messages to customers via WhatsApp using the WhatsApp Cloud API integrated with Pabbly Connect. Add another action step and select WhatsApp Cloud API, then choose ‘Send Template Message’ as the action event.

For this integration, you will need to provide several keys from the WhatsApp developer page, including your token key, phone number ID, and WhatsApp business account ID. Once these keys are entered into Pabbly Connect, select the template message you wish to send out to customers.

Conclusion

By leveraging Pabbly Connect, restaurant owners can streamline the process of sending table booking confirmations through WhatsApp. This integration not only saves time but also enhances customer communication, ensuring that every booking is acknowledged promptly.