Automate SMS Notifications for Payment Failures with Pabbly Connect and Twilio

Learn how to automate SMS notifications for payment failures in Stripe using Pabbly Connect and Twilio. Step-by-step guide included. Develop expertise in application integration and learn how to design streamlined automation workflows using proven, simplified approaches.

Watch Step By Step Video Tutorial Below

1. Setting Up Pabbly Connect for SMS Automation

To automate SMS notifications for payment failures in Stripe, you first need to access Pabbly Connect. This platform is essential for integrating various applications seamlessly. Begin by visiting the Pabbly Connect website and signing up for a free account if you are a new user.

Once signed in, navigate to the dashboard and click on the blue button labeled ‘Create Workflow’. Here, give your workflow a name, such as ‘Automatically Send SMS When Payment Fails in Stripe’. This setup will allow you to connect Stripe and Twilio through Pabbly Connect.

2. Integrating Stripe with Pabbly Connect

Now, it’s time to integrate Stripe with Pabbly Connect. Select Stripe as your first application and choose the trigger event as ‘Payment Failed’. This action will initiate the workflow whenever a payment fails in Stripe.

• Select Stripe from the application list.
• Choose the trigger event ‘Payment Failed’.
• Copy the provided webhook URL from Pabbly Connect.

Next, navigate to your Stripe dashboard. In the developer section, click on the ‘Webhooks’ option and add a new endpoint. Paste the copied webhook URL here and select the event to listen for, which in this case is ‘Payment Intent Payment Failed’. By doing this, you are ensuring that Stripe communicates payment failure events to Pabbly Connect.

3. Testing the Integration with a Dummy Payment

After setting up the webhook, it’s crucial to test if the integration works correctly. To do this, create a dummy payment using Stripe’s test mode. Use the provided declined card details to simulate a payment failure.

Once you attempt the payment, check back in Pabbly Connect to see if the webhook response has been received. This response will include all relevant details about the failed payment, confirming that your integration is functioning.

4. Sending SMS Notifications via Twilio

With the payment failure details captured, the next step is to send an SMS notification using Twilio through Pabbly Connect. Select Twilio as your action application and choose the event ‘Send SMS’. Here, you will format the message to include the customer’s name and the payment amount.

• Connect to your Twilio account using the SID and authorization token.
• Format your SMS message to include customer details.
• Map the customer’s phone number into the SMS action.

Ensure that the SMS body is clear and includes necessary information like the payment failure message. Once configured, send a test SMS to verify that everything works as expected through Pabbly Connect.

5. Finalizing Your Pabbly Connect Workflow

After successful testing, finalize your workflow in Pabbly Connect. Ensure all mappings are correct and that the workflow is saved. This setup will now automatically send SMS notifications to customers whenever a payment fails in Stripe.

With this automation in place, you can rest assured that your customers will be promptly informed about payment issues, enhancing their experience and reducing confusion. You can now sit back and let Pabbly Connect handle the automation seamlessly.

Conclusion

In this tutorial, we explored how to automate SMS notifications for payment failures in Stripe using Pabbly Connect and Twilio. By following the steps outlined, you can enhance your customer communication and streamline your payment processes effectively.