Automate SMS Notifications for New Jira Issues with Pabbly Connect

Learn how to use Pabbly Connect to automate SMS notifications for new Jira issues. Step-by-step guide for seamless integration. Transform complex automation concepts into accessible, actionable steps that eliminate unnecessary manual work while maximizing existing application capabilities.

Watch Step By Step Video Tutorial Below

1. Setting Up Pabbly Connect for Jira Integration

To begin automating SMS notifications for new Jira issues, you need to access Pabbly Connect. First, create a free account on Pabbly Connect and log in to your dashboard. This platform will serve as the central hub for integrating Jira with Twilio.

Once logged in, you will create a new workflow. Click on the ‘Create Workflow’ button and name it, for example, ‘Notify Team About New Jira Issues’. After naming your workflow, click the ‘Create’ button to proceed. This setup allows you to define the trigger and action for your automation.

2. Defining the Trigger from Jira in Pabbly Connect

In this step, you will set up the trigger for your workflow using Pabbly Connect. Click on the trigger window and select ‘Jira’ as your trigger application. Then, choose the ‘Configure Webhooks’ option to generate a webhook URL.

• Select ‘Jira Software’ as the trigger application.
• Choose the ‘Configure Webhooks’ event.
• Copy the generated webhook URL for use in Jira settings.

After copying the webhook URL, navigate to your Jira dashboard. In the settings menu, access the ‘Webhooks’ option under the ‘System’ tab. Here, you will create a new webhook using the URL you copied from Pabbly Connect.

3. Configuring the Jira Webhook for Notifications

Now, you need to configure the webhook in Jira to send data to Pabbly Connect. Click on ‘Create a Webhook’ in the Jira settings and give it a name like ‘Notify Team’. Paste the copied webhook URL into the URL field.

Next, select the events you want to trigger the webhook. Choose ‘Issue Created’ to ensure that notifications are sent only when a new issue is created. Additionally, you will need to enter a JQL query to specify which issues to monitor.

• Set the event to ‘Issue Created’.
• Enter a JQL query to filter issues based on project and assignee.
• Save the webhook configuration.

After saving, return to Pabbly Connect, where you should see a message indicating it is waiting for a webhook response. This means your webhook is correctly set up and ready to capture data from Jira.

4. Sending SMS Notifications via Twilio

With your Jira webhook configured, the next step is to set up SMS notifications using Twilio through Pabbly Connect. Click on the action tab and select Twilio as the application to send SMS messages. Choose the ‘Send SMS Message’ action event.

Connect your Twilio account by entering your Account SID and Authorization Token. These can be found in your Twilio dashboard. Once connected, you will set up the SMS body, which should include relevant information about the new issue.

Enter the body of the SMS, including the issue ID and summary. Specify the sender’s number from your Twilio account. Fill in the recipient’s number with the assigned team member’s phone number.

Once you have filled in all the necessary fields, click on ‘Save and Send Test Request’ to ensure that SMS notifications are working correctly. This step will confirm that your setup is functional.

5. Cloning the Workflow for Multiple Team Members

After successfully setting up SMS notifications for one team member, you can clone this workflow for other team members using Pabbly Connect. Click the ‘Clone’ option to duplicate the existing workflow.

Update the cloned workflows to reflect the names and phone numbers of other team members. Make sure to adjust the filter settings so that each team member receives notifications for issues assigned specifically to them.

Change the assignee name in the filter settings for each cloned workflow. Update the recipient’s phone number for each team member. Test each workflow to ensure they are functioning correctly.

Once set up, Pabbly Connect will automate SMS notifications for all assigned issues, ensuring that your team members are always informed.

Conclusion

Using Pabbly Connect, you can efficiently automate SMS notifications for new Jira issues. This integration not only streamlines communication but also ensures that your team members are promptly informed about their tasks. By following the steps outlined in this tutorial, you can set up a robust notification system that enhances productivity and responsiveness.