Automate Shopify Order Cancellation Notifications to Customers on WhatsApp with Pabbly Connect

Learn how to send Shopify order cancellation notifications to customers on WhatsApp using Pabbly Connect. Follow our step-by-step tutorial for seamless integration. Learn to create powerful connections between your critical applications without requiring specialized programming knowledge or extensive technical background.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Automation

To send Shopify order cancellation notifications to customers on WhatsApp, you will first need to access Pabbly Connect. Start by opening your browser and navigating to the Pabbly Connect website.

Click on the blue button labeled ‘Create Your Free Account’ to set up your account. The account creation is free, and you will receive 100 free tasks to help you get started with your automation.

2. Setting Up Your Workflow in Pabbly Connect

Once you are logged into your Pabbly Connect dashboard, create a new workflow by clicking on the blue button. Name your workflow something like ‘Order Cancellation Notification to Customers’ and click on ‘Create’.

• Click on ‘Create’ to start your workflow.
• You will see two boxes for Trigger and Action.
• Select ‘Order Cancellation’ as the Trigger Event.

This setup allows Pabbly Connect to capture the order cancellation data whenever an order is canceled in Shopify.

3. Integrating Shopify with Pabbly Connect

Next, you will integrate Shopify with Pabbly Connect. In the Trigger Event, select ‘Order Cancellation’. You will be provided with a webhook URL, which you need to copy.

Go to your Shopify account, navigate to ‘Settings’, and then click on ‘Notifications’. Scroll down to find the Webhook section and click on ‘Create Webhook’. Choose ‘Order Cancellation’ as the event and paste the webhook URL you copied from Pabbly Connect. Save the webhook.

4. Testing the Integration Between Shopify and Pabbly Connect

After saving the webhook in Shopify, return to Pabbly Connect to test the integration. You will need to perform a test submission by canceling an order in Shopify.

Place a dummy order in your Shopify store and then proceed to cancel that order. This action will trigger Pabbly Connect to capture the order cancellation details. Check back in your Pabbly Connect dashboard to see if the order cancellation response has been received.

• Place a dummy order in Shopify.
• Cancel the order to test the webhook.
• Verify that the cancellation details are captured in Pabbly Connect.

This step ensures that your integration is functioning correctly and that Pabbly Connect is receiving the necessary data.

5. Sending Cancellation Notifications via WhatsApp

Now that the integration is set up, it’s time to send the cancellation notification to customers via WhatsApp. In Pabbly Connect, add the WhatsApp Cloud API as the action app.

Connect your WhatsApp Cloud API account by providing the necessary details such as token, phone number ID, and WhatsApp business account ID. Once connected, select the action event as ‘Send Template Message’ and choose the template you created for order cancellations.

Map the necessary fields from the Shopify order cancellation data to the WhatsApp message template. Make sure to format the recipient’s mobile number correctly, following the guidelines provided by WhatsApp.

Finally, send a test request to ensure that the message is sent successfully. You should see the cancellation notification appear in your WhatsApp account, confirming that the integration is complete and functional.

Conclusion

In this tutorial, we demonstrated how to use Pabbly Connect to automate the process of sending Shopify order cancellation notifications to customers on WhatsApp. By following these steps, you can enhance customer communication and streamline your e-commerce operations.