Automate Salon & Spa Appointment Booking on WhatsApp with Pabbly Chatflow

Learn how to automate salon and spa appointment booking on WhatsApp using Pabbly Chatflow. Follow this detailed tutorial for seamless integration. Create intelligent chat experiences that delight users while collecting valuable information and moving prospects through your sales process.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Chatflow for Appointment Booking

To automate salon and spa appointment booking on WhatsApp, the first step is to access Pabbly Chatflow. Open your browser and navigate to the Pabbly Chatflow website.

Once there, you will need to sign into your account. If you are a new user, you can sign up for free and receive 100 credits each month. Existing users can simply click on the ‘Sign In’ button located in the top right corner.

2. Setting Up the WhatsApp Chatbot Using Pabbly Chatflow

After signing into Pabbly Chatflow, you will be directed to the dashboard. Here, you can add your WhatsApp number using the ‘WhatsApp Connect’ button. This is essential for enabling the WhatsApp chatbot functionality.

To create a new flow for your chatbot, click on the ‘Flows’ option on the left sidebar. This will take you to the flow builder where you can start designing your chatbot. Click on the ‘Add Flow’ button to initiate a new flow and name it appropriately, such as ‘Automate Salon and Spa Appointment Booking on WhatsApp’.

• Select the trigger event as ‘Keyword Regex Match’.
• Enter keywords like ‘book, appointment, spa’ to activate the chatbot.
• Configure the Regex pattern to identify various user messages.

After setting up the trigger, you can begin designing the interaction flow for your users. This will ensure that your chatbot responds appropriately to appointment requests.

3. Creating the Interaction Flow with Pabbly Chatflow

In this section, you will configure how your WhatsApp chatbot interacts with users. After setting the trigger, use the ‘Send Message’ action to ask users, ‘Hi, what service would you like to book?’ This is where you can provide options such as haircut, facial, or spa massage.

To create buttons for these options, drag and drop the button feature into the flow. Make sure to label the buttons clearly so users can easily select their desired service. After a user selects a service, follow up with questions about their preferred date and name.

• Ask for the preferred date using a custom field.
• Prompt for the user’s name to personalize the booking.
• Confirm the appointment details with the user.

This structured interaction flow ensures that users receive immediate responses and can easily navigate the booking process through your Pabbly Chatflow chatbot.

4. Integrating Google Sheets with Pabbly Chatflow

Once the user has confirmed their appointment, it is vital to log the details into a Google Sheet for record-keeping. In Pabbly Chatflow, you can use an API request to send the appointment details to Google Sheets.

To do this, drag and drop the API request feature into your flow. Set the method to POST and use the webhook URL provided by Pabbly Connect to send data to Google Sheets. Map the user’s name and appointment date to the respective fields in the sheet.

Create a new row in Google Sheets for each booking. Ensure all data is correctly mapped to avoid errors. Test the API request to confirm data is sent successfully.

This integration allows for seamless data management, ensuring all appointment details are stored and easily accessible through Google Sheets.

5. Finalizing and Testing Your WhatsApp Chatbot

After setting up the flow and integrating Google Sheets, it’s time to finalize your WhatsApp chatbot in Pabbly Chatflow. Make sure to save your flow and set it to active so it can respond to user messages.

To test the chatbot, send a message through WhatsApp as a user would. For example, type ‘Hi, I want to book an appointment’. The chatbot should respond with the service options, and you can proceed through the booking process as a real user would.

Check that all user inputs are captured correctly. Ensure that the appointment details are logged in Google Sheets. Confirm that the appropriate tags are added to user contacts.

With these final checks, your WhatsApp chatbot will be fully operational, providing quick and efficient appointment booking for your salon and spa business using Pabbly Chatflow.

Conclusion

Automating salon and spa appointment booking on WhatsApp is made easy with Pabbly Chatflow. By following the steps outlined in this tutorial, you can create a fully functional chatbot that streamlines your appointment process and enhances customer experience.