Automate Replies to Google Business Profile Reviews with Pabbly Connect

Learn how to automate replies to Google Business Profile reviews using Pabbly Connect and integrate with Google Sheets. Step-by-step tutorial included. Explore efficient methods for automating routine tasks with clear, concise instructions suited for both newcomers and experienced professionals.

Watch Step By Step Video Tutorial Below

1. Setting Up Pabbly Connect for Automation

To start automating replies to Google Business Profile reviews, you first need to set up Pabbly Connect. This platform allows seamless integration between your Google Business Profile, Google Sheets, and ChatGPT. Begin by signing up for a free account on Pabbly Connect, which takes just a few minutes.

Once you have created your account, log in to the dashboard. Here, you can create a new workflow by clicking the ‘Create Workflow’ button. Name your workflow something descriptive, such as ‘Google Business Profile to ChatGPT to Google Sheets’. After naming it, select the folder where you want to save this workflow and click ‘Create’. This initiates the setup process for your automation.

2. Connecting Google Business Profile to Pabbly Connect

The next step involves connecting your Google Business Profile to Pabbly Connect. In the trigger step, select ‘Google Business Profile’ as the app. Then, choose the event ‘New Review’ from the dropdown menu. Click on ‘Connect’ and then ‘Add New Connection’.

• Click on ‘Sign in with Google’ to authenticate your account.
• Select your Google Business Profile account from the popup.
• After connecting, choose the specific business location for which you want to automate replies.

After saving the connection, click on ‘Save and Send Test Request’. This will retrieve details of the most recent review, including the star rating and comments, confirming that your Google Business Profile is successfully linked to Pabbly Connect.

3. Generating Review Replies with ChatGPT

After successfully connecting your Google Business Profile, the next step is to generate a reply for the review using ChatGPT through Pabbly Connect. In the action step, search for ‘ChatGPT’ and select it. Choose the action event ‘Ask ChatGPT’ and click ‘Connect’ to add a new connection.

To connect ChatGPT, you will need to enter your OpenAI API key. You can obtain this by logging into your OpenAI account and generating a new secret key. Copy the key and paste it into Pabbly Connect. After connecting, specify the AI model you wish to use, such as GPT-4, and input a prompt that instructs ChatGPT to craft a reply based on the review’s star rating and comments.

• Ensure to include conditions for replies based on star ratings.
• Map the star rating and comments from the trigger step to the ChatGPT prompt.

Once your prompt is set, click ‘Save and Send Test Request’ to generate a reply using ChatGPT. This step confirms that the automation is working correctly and that ChatGPT can produce a suitable response.

4. Posting the Reply on Google Business Profile

With the reply generated, the next step is to post it back to your Google Business Profile using Pabbly Connect. Add another action step and select ‘Google Business Profile’ once again. This time, choose the action event ‘Create Reply’ and connect using the existing connection you set up earlier.

In the fields provided, turn on mapping for the review name and the reply message generated by ChatGPT. This tells Pabbly Connect to post the specific reply to the corresponding review. Click ‘Save and Send Test Request’ to send the reply to your Google Business Profile.

Verify the response to ensure the reply was posted successfully. Check your Google Business Profile to confirm the reply appears correctly.

This integration allows you to automate the entire process of replying to reviews, ensuring timely and professional responses.

5. Recording Reviews in Google Sheets

The final step in this automation process is to log the details of each review and its reply into Google Sheets using Pabbly Connect. Add another action step, select ‘Google Sheets’, and choose the action event ‘Add New Row’. Connect your Google Sheets account to Pabbly Connect.

Once connected, select the specific spreadsheet and sheet where you want to log the review details. Map the required fields, such as the review date, reviewer name, star rating, comment, reply, and review ID. This ensures all relevant information is captured in your Google Sheets.

Confirm that all data fields are correctly mapped. Click ‘Save and Send Test Request’ to add the new row to your sheet.

By completing this step, you maintain a comprehensive record of all reviews and replies, enhancing your business management capabilities.

Conclusion

By utilizing Pabbly Connect, you can efficiently automate the process of replying to Google Business Profile reviews and recording them in Google Sheets. This integration streamlines your workflow, ensuring timely responses and organized documentation of customer feedback.