Automate Razorpay Order Confirmation Messages on WhatsApp with Pabbly Connect

Learn how to automatically send Razorpay order confirmations on WhatsApp using Pabbly Connect. Follow this detailed step-by-step tutorial for seamless integration. Discover how to seamlessly connect your essential tools through accessible instructions that make powerful automation available to professionals at every skill level.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Integration

To start sending Razorpay order confirmations on WhatsApp automatically, you need to access Pabbly Connect. Begin by visiting the Pabbly Connect dashboard at Pabbly.com/connect. Here, you can sign up for a free account, which takes just a couple of minutes.

Once registered, log in to your Pabbly Connect account. You will be greeted by the dashboard where you can create your workflow. This platform allows you to set up automation without any coding skills, making it accessible for everyone.

2. Creating a Workflow in Pabbly Connect

In this step, you will create a workflow to automate the process of sending payment confirmations. Click on the ‘Create Workflow’ button on your Pabbly Connect dashboard. Name your workflow, such as ‘Send Payment Confirmations on WhatsApp,’ and click on the create button. using Pabbly Connect

• Click on the ‘Create Workflow’ button.
• Name your workflow appropriately.
• Select Razorpay as the trigger application.
• Choose the trigger event as ‘Payment Captured’.

After selecting Razorpay, you will receive a webhook URL. This URL is crucial for connecting Razorpay to Pabbly Connect, allowing it to capture payment details automatically.

3. Setting Up the Webhook in Razorpay

Now that you have the webhook URL from Pabbly Connect, navigate to your Razorpay dashboard. Go to the ‘Settings’ section, and select ‘Webhooks’. Here, you can add a new webhook by clicking on the ‘Add New Webhook’ button.

• Paste the webhook URL you copied from Pabbly Connect.
• Select the event ‘Payment Captured’ to ensure data is sent to your workflow.
• Click on ‘Create Webhook’ to save your settings.

Once the webhook is set up, Pabbly Connect will wait for a payment response from Razorpay, which will trigger the automation workflow.

4. Testing the Integration with a Demo Payment

To ensure everything is working correctly, perform a test payment through your Razorpay payment page. Fill in the necessary customer details, including their WhatsApp number, and complete the payment process. using Pabbly Connect

Upon successful payment, navigate back to Pabbly Connect. You should see that the payment details have been captured successfully in your workflow. This includes the customer’s name, email, and WhatsApp number.

At this point, you can verify that Pabbly Connect has received the payment data, which is essential for sending the confirmation message on WhatsApp.

5. Sending Confirmation Messages via WhatsApp Cloud API

Now that you have the payment details, it’s time to send a confirmation message using the WhatsApp Cloud API. Add another action step in Pabbly Connect and select ‘WhatsApp Cloud API’ as the application.

Choose the action event as ‘Send Template Message’. Connect your WhatsApp Cloud API by entering the required credentials, including your access token and phone number ID. Once connected, select the message template you created for payment confirmations.

Map the recipient’s WhatsApp number from the captured payment details. Insert dynamic variables for the customer name and payment amount in the message body. Test the action to ensure the message is sent successfully.

After testing, you should see a confirmation message delivered to the customer’s WhatsApp, confirming their payment automatically. This completes the automation process using Pabbly Connect.

Conclusion

In this tutorial, we explored how to use Pabbly Connect to automate sending Razorpay order confirmations on WhatsApp. By following these steps, you can streamline your payment confirmation process and enhance customer satisfaction.

With Pabbly Connect, integrating various applications is simple and efficient, allowing businesses to save time and reduce manual efforts.