Automate Product Inquiry for Retail Stores via WhatsApp Using Pabbly Chatflow

Learn how to automate product inquiries for retail stores on WhatsApp using Pabbly Chatflow. Follow this detailed tutorial for step-by-step instructions. Master conversational marketing with practical techniques for creating chatbots that engage visitors at exactly the right moment in their journey.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Chatflow for WhatsApp Automation

To automate product inquiries for retail stores via WhatsApp, start by accessing Pabbly Chatflow. Visit the official page by typing ‘Pabbly.com/chatflow’ in your browser. This platform is designed to help you create WhatsApp chatbots without any coding skills.

Once on the Pabbly Chatflow homepage, you can either sign up for a new account or log in if you are an existing user. New users can take advantage of 100 free credits to explore the features. Once logged in, you will be directed to the dashboard where you can manage your WhatsApp numbers and chat flows.

2. Creating Your WhatsApp Chatbot with Pabbly Chatflow

After logging into Pabbly Chatflow, the next step is to create your WhatsApp chatbot. Click on the ‘+ Add Flow’ button to start. You will need to name your flow; for example, you could name it ‘Automate Product Inquiry for Retail Stores via WhatsApp’.

• Click on the ‘+ Add Flow’ button.
• Enter the flow name.
• Select your trigger event, such as ‘Keyword’.

Once your flow is created, you can start adding messages and actions. The first message can be a welcome message, such as ‘Welcome to Spark Retail Store! How can I assist you with product inquiries today?’ Connect this message to your flow by dragging a line from the starting point to this message.

3. Setting Up Inquiry Options in Pabbly Chatflow

After the welcome message, you need to provide options for users to choose from. For instance, you can add buttons for ‘Browse Products’ and ‘Pricing Details’. This will allow users to navigate your offerings easily. using Pabbly Connect

• Add buttons for ‘Browse Products’ and ‘Pricing Details’.
• Connect these buttons to their respective responses.

When a user selects ‘Browse Products’, your bot should respond with a list of product categories, such as electronics and clothing. This interaction is crucial for guiding users through their inquiries effectively.

4. Collecting User Information with Pabbly Chatflow

Once the user selects a product category, the next step is to collect their information. The bot should prompt the user to share their full name and contact number. This information is essential for processing orders.

To collect this information, use the ‘Ask a Question’ action in Pabbly Chatflow. For example, you can ask, ‘Please share your name so I can place the order for you.’ After collecting the name, follow up with another question for the contact number.

Ask for the user’s full name. Follow up with a request for their contact number.

This step ensures that you have all the necessary details to confirm orders and provide personalized service.

5. Finalizing Orders and Confirmation in Pabbly Chatflow

After collecting user information, the final step is to confirm the order. Use a message like ‘Thank you for sharing your details. Here’s a summary of your order.’ Include buttons for users to confirm or change their order.

When the user clicks ‘Yes, confirm order’, your bot can respond with a confirmation message. If they choose ‘No, change product’, redirect them back to the product categories. This flow ensures a seamless user experience.

Provide a summary of the user’s order. Include buttons for confirming or changing the order.

By implementing this workflow in Pabbly Chatflow, you can automate product inquiries effectively, providing instant responses to your customers.

Conclusion

In this tutorial, we explored how to automate product inquiries for retail stores using Pabbly Chatflow. By setting up a WhatsApp chatbot, you can streamline customer interactions, collect essential information, and enhance the shopping experience. Start using Pabbly Chatflow today to create your automated solutions!