Automate Order Confirmations for Your Clothing Business Using Pabbly Connect and WhatsApp Cloud API

Learn how to automate order confirmations for your clothing business using Pabbly Connect and WhatsApp Cloud API in this step-by-step tutorial. This comprehensive guide reveals exactly how to connect your applications and automate repetitive tasks — accessible for professionals of all technical backgrounds.

Watch Step By Step Video Tutorial Below

1. Set Up Pabbly Connect for Order Confirmation Automation

To automate order confirmations for your clothing business, the first step is to set up Pabbly Connect. Start by visiting the Pabbly Connect dashboard at Pabbly.com/connect and create a free account. This process is straightforward and takes just a couple of minutes.

Once you have your account, log in to access the dashboard. Here, you will create a workflow that connects Google Forms with WhatsApp. Click on the ‘Create Workflow’ button and name your workflow something like ‘Send Order Confirmations on WhatsApp’. This name will help you easily identify the workflow later.

2. Integrate Google Forms with Pabbly Connect

The next step involves integrating Google Forms with Pabbly Connect. In the workflow, set Google Forms as the trigger application. Select the trigger event as ‘New Response Received’. This event will initiate the workflow whenever a new order is submitted through your Google Form.

• Select Google Forms from the list of applications.
• Choose ‘New Response Received’ as the trigger event.
• Copy the provided webhook URL for later use.

After setting this up, you will need to connect your Google Form to Pabbly Connect by using the webhook URL. This connection allows Pabbly Connect to receive data from your form submissions, which will be essential for sending order confirmations via WhatsApp.

3. Connect Google Sheets for Response Management

As responses come in from your Google Form, they will be recorded in a linked Google Sheet. To ensure that Pabbly Connect can access this data, click on ‘Extensions’ in your Google Sheet and install the ‘Pabbly Connect Webhooks’ add-on. This add-on is crucial for sending data to Pabbly Connect.

• Install the Pabbly Connect Webhooks add-on from the Google Workspace Marketplace.
• Refresh your Google Sheet after installation.
• Set up the webhook URL in the add-on’s initial setup, specifying your final data entry column.

After configuring the add-on, perform a test submission through your Google Form to ensure that the data is correctly sent to Pabbly Connect. This step is vital for confirming that your automation will work seamlessly when real orders come in.

4. Configure WhatsApp Cloud API in Pabbly Connect

With the data flowing into Pabbly Connect, the next step is to set up the WhatsApp Cloud API to send order confirmations. In your workflow, add a new action step and select WhatsApp Cloud API as the application. Choose the action event ‘Send Template Message’ to dispatch the confirmation message to your customers.

Before proceeding, ensure you have your WhatsApp Cloud API set up with a permanent access token, phone number ID, and business account ID. This information is necessary to authenticate your connection. Once you have this, you can connect to the WhatsApp Cloud API within Pabbly Connect.

5. Send Order Confirmation Messages Automatically

Now that your workflow is established, you can send order confirmation messages automatically. Map the required fields from your Google Sheet to the WhatsApp message template. For example, include the customer’s name, order details, and delivery date in the message.

Once you have mapped the fields, click ‘Save and Send Test Request’ to send a test confirmation message. This will allow you to verify that everything is working correctly. If the test message is successfully received, your automation is complete!

Going forward, every time a customer submits their order through your Google Form, Pabbly Connect will automatically send a confirmation message via WhatsApp, streamlining your process and enhancing customer satisfaction.

Conclusion

In conclusion, using Pabbly Connect to automate order confirmations for your clothing business via WhatsApp Cloud API is an efficient way to enhance customer communication. By following the steps outlined in this tutorial, you can set up a seamless integration that saves time and improves productivity. Start automating today to focus more on growing your business!