Automate Hotel Feedback and Thank You Messages with Pabbly Connect

Learn how to automate sending thank you messages via WhatsApp after receiving hotel feedback using Pabbly Connect. Step-by-step tutorial included. Follow this definitive guide to creating powerful automated workflows with straightforward, efficiency-focused solutions that save valuable time.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Hotel Feedback Automation

To automate the process of sending a thank you message on WhatsApp after receiving hotel feedback, you will first need to access Pabbly Connect. Start by visiting the Pabbly website and signing up for a free account. Once logged in, navigate to the Pabbly Connect dashboard.

In the dashboard, click on the ‘Create Workflow’ button. Give your workflow a relevant name, such as ‘Send Thank You on WhatsApp after Feedback’. This will be the central hub where you set up the automation between your Google Form and WhatsApp.

2. Connecting Google Forms to Pabbly Connect

Next, you need to connect your Google Form, which collects hotel feedback, to Pabbly Connect. In the workflow, set the trigger application as Google Forms and select the event as ‘New Response in Spreadsheet’. This will allow Pabbly Connect to capture feedback responses automatically.

To set up the connection, you will be provided with a webhook URL. Copy this URL and go to your Google Sheet that is linked to the feedback form. Click on ‘Extensions’, then ‘Add-ons’, and finally select ‘Get Add-ons’ to install the Pabbly Connect Webhooks add-on. After installation, refresh your Google Sheet to see the new options.

• Open your Google Sheet linked to the feedback form.
• Click on ‘Extensions’, then ‘Pabbly Connect Webhooks’ and select ‘Initial Setup’.
• Paste the webhook URL and set the trigger column (e.g., the last column with data).

Once this setup is complete, any new feedback submitted through the Google Form will automatically be sent to Pabbly Connect.

3. Collecting Feedback Data in Pabbly Connect

After connecting Google Forms to Pabbly Connect, the next step is to collect the feedback data. You will see a message indicating that Pabbly Connect is waiting for the webhook response. To test this, submit a sample response in your Google Form.

Once you submit the form, go back to Pabbly Connect and you should see the captured data from the Google Sheet. This includes the name and contact number of the customer who provided feedback. This step is crucial as it confirms that the integration is working correctly.

4. Sending Thank You Messages via WhatsApp with Pabbly Connect

Now that you have captured the feedback data in Pabbly Connect, the final step is to send a thank you message via WhatsApp. To do this, set the action application as ‘360 Dialog’ in Pabbly Connect. Select the action event as ‘Send Template Message’.

To connect with 360 Dialog, you will need an API key and domain name. You can generate these from your 360 Dialog account. Once connected, select the template message you wish to use for thanking your customers. Make sure to map the customer’s name and the hotel name in the required fields.

• Choose the WhatsApp template you created for feedback responses.
• Map the recipient’s mobile number from the captured data in Pabbly Connect.
• Fill in the message body with dynamic fields such as the customer’s name.

After setting up the message, click on ‘Save and Send Test Request’ to send a test message via WhatsApp. You should see the thank you message appear in the recipient’s WhatsApp account, confirming the automation is successfully working.

5. Completing the Automation in Pabbly Connect

With all steps completed, your workflow in Pabbly Connect is now fully set up. You can save your workflow and run tests to ensure everything functions as expected. Each time a customer fills out the feedback form, they will automatically receive a thank you message on WhatsApp without any manual effort.

This setup not only saves time but also enhances customer satisfaction by promptly acknowledging their feedback. Pabbly Connect allows you to automate this process efficiently, ensuring a seamless experience for both you and your customers.

Conclusion

In this tutorial, we explored how to automate sending thank you messages on WhatsApp using Pabbly Connect after receiving hotel feedback. By integrating Google Forms and 360 Dialog through Pabbly Connect, you can enhance customer interaction and streamline your feedback process effectively.