Automate Hotel Bookings via WhatsApp Chatbot Using Pabbly Chatflow

Learn how to automate hotel bookings via WhatsApp using Pabbly Chatflow. This step-by-step guide walks you through creating a WhatsApp chatbot for seamless booking management.

Watch Step By Step Video Tutorial Below

1. Introduction to Pabbly Chatflow for Hotel Booking Automation

To automate hotel bookings via WhatsApp, we will utilize Pabbly Chatflow. This powerful platform allows you to create chatbots that can handle customer interactions seamlessly. With just a few steps, you can set up a WhatsApp chatbot to manage bookings effectively.

In this tutorial, we will guide you through the process of creating a WhatsApp chatbot using Pabbly Chatflow. This includes setting up the chatbot to respond to user inputs and storing booking details in Google Sheets for easy management.

2. Creating Your WhatsApp Chatbot with Pabbly Chatflow

To get started with Pabbly Chatflow, navigate to the Pabbly Chatflow dashboard. Sign up or log in to your account. Once you’re in, click on the ‘Add WhatsApp Number’ option to connect your WhatsApp account. You can choose between WhatsApp Connect and Manual Token Connect.

After setting up your WhatsApp number, head over to the ‘Flows’ section to create a new flow. Click on the ‘Add Flows’ button, and name your flow something like ‘Automate Hotel Bookings via WhatsApp Chatbot.’ Make sure to toggle the activation button to enable your flow.

• Sign up or log in to Pabbly Chatflow.
• Add your WhatsApp number by clicking the relevant option.
• Create a new flow and name it appropriately.

With your flow created and activated, you can now start adding functionalities to respond to customer queries regarding room bookings.

3. Setting Up Booking Options in Pabbly Chatflow

In this section, we will define the keywords that trigger responses from the chatbot. For example, you can set keywords like ‘book room’ and ‘hotel booking’. These keywords will allow customers to initiate the booking process.

Next, you will need to create a welcome message that greets the user and provides options such as ‘Book a Room’ and ‘View Rooms’. Use the messages section in Pabbly Chatflow to drag and drop relevant elements into your flow builder.

• Define keywords for initiating bookings.
• Add a welcome message with booking options.
• Utilize the flow builder to arrange your chatbot responses.

Once the options are set, ensure that your flow can handle user selections and guide them through the booking process efficiently.

4. Capturing Booking Details in Pabbly Chatflow

After users select their room type, you will need to gather further details such as check-in and check-out dates, customer name, and contact number. Use the ‘Ask Question’ feature in Pabbly Chatflow to prompt users for this information.

As users provide their details, you can create dynamic messages that confirm their bookings. This includes summarizing the room type, check-in and check-out dates, and the total cost. Use the ‘Set Custom Field’ action to store this information for later use.

Prompt users for necessary booking details. Create dynamic confirmation messages. Store user data using custom fields.

This process ensures that all booking information is captured accurately, facilitating seamless management of reservations.

5. Integrating Pabbly Connect to Store Booking Data

To store booking details in Google Sheets, you will need to integrate Pabbly Connect. Create a new workflow in Pabbly Connect and set the trigger to be ‘New Message Received’ from Pabbly Chatflow.

After setting up the trigger, configure the action to add a new row in Google Sheets. Map the fields from the booking details collected through the chatbot, such as customer name, room type, check-in date, and total price.

Set up a new workflow in Pabbly Connect. Choose the trigger as ‘New Message Received’. Map the booking details to Google Sheets.

This integration allows you to automatically store and manage all booking data in one place, making it easy to track reservations and customer information.

Conclusion

In conclusion, automating hotel bookings via WhatsApp using Pabbly Chatflow provides a seamless experience for both hotel owners and guests. By following the steps outlined in this tutorial, you can easily set up a WhatsApp chatbot that manages bookings efficiently while integrating with Pabbly Connect for data storage.

Implementing this system not only enhances customer satisfaction but also streamlines the booking process, allowing you to focus on providing excellent service to your guests.