Automate Food Delivery Orders with Pabbly Chatflow

Learn how to automate food delivery orders using Pabbly Chatflow and Pabbly Chatflow. Step-by-step tutorial for seamless integration with Google Sheets. Discover how to design chat experiences that feel personal and responsive while handling customer inquiries automatically around the clock.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Chatflow for Food Delivery Automation

To automate food delivery orders, the first step is accessing Pabbly Chatflow. Navigate to the URL Pabbly.com/chatflow to reach the landing page. Here, you will find options to either sign in or sign up for a free account, depending on your user status.

Once logged in, click on the Access Now button to enter the dashboard of Pabbly Chatflow. You will see your connected WhatsApp numbers and options to add new ones. This platform allows you to create a WhatsApp chatbot, essential for responding to customer inquiries about food orders.

2. Creating Your Chatbot Flow in Pabbly Chatflow

After accessing Pabbly Chatflow, the next step is to create a flow for your chatbot. Click on the Flows option in the sidebar, then select Add Flow. Name your flow ‘Automate Food Delivery Orders’ and set the trigger event as Keyword Regex Match.

• Enter the keyword that will trigger the chatbot, such as ‘order food’.
• Drag and drop a Text Button to send a welcome message to users.
• Add buttons for actions like View Menu and Place Order.

By using Pabbly Chatflow, you can effectively manage user interactions and provide an automated experience that enhances customer satisfaction.

3. Integrating Google Sheets with Pabbly Connect

To save customer responses from the WhatsApp chatbot, integrate Google Sheets using Pabbly Connect. Start by creating a new workflow in Pabbly Connect that connects Pabbly Chatflow and Google Sheets. Select Pabbly Chatflow as the trigger app and choose New Message Received as the trigger event.

Next, you will receive a webhook URL. Copy this URL and return to Pabbly Chatflow. In the API request section of your flow, paste the webhook URL. Set the method to POST to ensure data is sent to Google Sheets.

4. Configuring Google Sheets to Receive Data

In Pabbly Connect, after setting up the trigger, select Google Sheets as the action app and choose Add New Row as the action event. This allows you to input customer data directly into your Google Sheet.

Map the fields from your API request to the corresponding columns in Google Sheets. For example, map the item name, quantity, delivery address, and contact number fields. This dynamic mapping ensures that each new order is recorded accurately.

• Select your Google Sheet and the specific worksheet for saving data.
• Test the connection to ensure data is flowing correctly.

By configuring Google Sheets with Pabbly Connect, you can streamline your order management process effectively.

5. Finalizing Your Chatbot Flow and Testing

With your chatbot flow and Google Sheets integration set up, the final step is to finalize the flow in Pabbly Chatflow. Save your flow and ensure all actions are connected correctly. Add a fallback message to confirm the order and guide the customer to make payment.

Test your chatbot by sending a message through WhatsApp. The chatbot should respond with the welcome message, allow the user to view the menu, and place an order seamlessly. Monitor the Google Sheets to confirm that all order details are recorded accurately.

This comprehensive setup using Pabbly Chatflow and Pabbly Connect automates your food delivery process, enhancing customer experience and operational efficiency.

Conclusion

Using Pabbly Chatflow and Pabbly Connect, you can automate food delivery orders effectively. This integration not only streamlines order processing but also enhances customer interaction through WhatsApp. Start automating today!