Automate Event Catering Orders on WhatsApp with Pabbly Chatflow

Learn how to automate event catering orders on WhatsApp using Pabbly Chatflow and Pabbly Chatflow. Step-by-step tutorial for seamless integration. Discover how to design chat experiences that feel personal and responsive while handling customer inquiries automatically around the clock.

Watch Step By Step Video Tutorial Below

1. Setting Up Pabbly Chatflow for WhatsApp Automation

To automate event catering orders on WhatsApp, the first step is to set up Pabbly Chatflow. Begin by navigating to the Pabbly Chatflow website at Pabbly.com/chatflow. If you’re a new user, click on ‘Sign Up Free’ to create an account. Existing users can simply sign in.

Once signed in, you will see the dashboard of Pabbly Chatflow. Here, you can connect your WhatsApp number by clicking on the ‘Add WhatsApp Number’ button. Choose between WhatsApp Connect and Manual Token Connect to integrate your number seamlessly.

2. Creating Your WhatsApp Chatbot Using Pabbly Chatflow

After setting up your WhatsApp number, you can start creating your chatbot. Click on the ‘Flows’ option in the sidebar and then ‘Add Flow’ to initiate a new chatbot. Name your flow (e.g., ‘Automate Event Catering Orders on WhatsApp’) and set a trigger for the chatbot.

• Choose a trigger event (e.g., Keywords Match).
• Define keywords that will activate the chatbot (e.g., ‘food’).
• Set up an automatic welcome message to greet users.

These steps will allow Pabbly Chatflow to interact with your customers effectively, providing them with options to view the menu or book an event.

3. Menu Selection and Booking Process

Within Pabbly Chatflow, once users select the option to view the menu, you can set up a list message that displays different menu categories. Use the List Node feature to create a structured menu that includes sections such as starters, main courses, and desserts.

For the booking process, use the Ask Questions feature to collect essential information from users. This includes:

• Full Name
• Event Date
• Event Location
• Number of Guests

>These inputs will help you manage catering orders efficiently.

4. Integrating Pabbly Connect for Google Sheets

To save customer responses in Google Sheets, you will need to integrate Pabbly Connect with your Pabbly Chatflow setup. First, create a workflow in Pabbly Connect. Set the trigger app as Pabbly Chatflow and choose the event ‘New Message Received’.

Once the trigger is configured, copy the webhook URL provided by Pabbly Connect and paste it into the API request section of your Pabbly Chatflow flow. This will allow the data collected from users to be sent directly to your Google Sheets.

5. Finalizing and Testing Your Chatbot

After setting up the API request in Pabbly Chatflow, ensure that you map the fields correctly from the responses to your Google Sheets. Test the integration by sending a message through WhatsApp and checking if the data appears in your Google Sheets.

Once confirmed, finalize your flow by clicking the ‘Save’ button. You can monitor incoming messages and automated replies through the inbox feature in Pabbly Chatflow, ensuring that your chatbot provides a seamless experience for customers.

Conclusion

By following this tutorial, you can effectively automate event catering orders on WhatsApp using Pabbly Chatflow. This integration not only streamlines your customer interactions but also organizes your data efficiently with Google Sheets. Start enhancing your catering service today!