Automate Email Responses for Survey Feedback with Pabbly Connect

Learn how to automate email responses for survey feedback using Pabbly Connect with Gmail and Zonka Feedback. Step-by-step tutorial included. Implement the precise methodologies leading organizations use to automate repetitive tasks, illustrated with practical examples designed for immediate application.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Email Automation

To automate email responses for survey feedback, start by accessing Pabbly Connect. Navigate to the Pabbly website and log in to your account. If you are new, sign up for a free account to access monthly tasks.

Once logged in, locate the ‘Create Workflow’ button at the top right. Name your workflow something relevant, like ‘Zonka Feedback to Gmail’. This workflow will facilitate the integration of Zonka Feedback with Gmail through Pabbly Connect.

2. Setting Up the Trigger in Pabbly Connect

In this step, you will set up the trigger event in Pabbly Connect. Select Zonka Feedback as the application for the trigger event. Choose ‘New Survey Response’ as the trigger event. This will activate the workflow whenever a new survey response is received.

• Select ‘Zonka Feedback’ as the trigger application.
• Choose ‘New Survey Response’ as the trigger event.
• Copy the generated webhook URL for use in Zonka.

After copying the webhook URL, proceed to your Zonka Feedback account. Navigate to the ‘Settings’ and select ‘Developers’. Click on ‘Webhooks’ and add a new webhook using the copied URL. Ensure that the event type is set to ‘Response Added’ for the order booking survey.

3. Testing the Webhook Integration

Now that the webhook is set up, it’s time to test the integration. Go back to Pabbly Connect and wait for a webhook response. Fill out the order booking survey in Zonka Feedback to trigger the webhook.

Once the survey is submitted, check Pabbly Connect to see if it has captured the response details. You should see customer information such as name, email, and order details, confirming that the integration is successful.

4. Configuring the Action Step to Send Emails

With the trigger successfully set up, the next step is to configure the action in Pabbly Connect. Select Gmail as the action application and choose ‘Send Email’ as the action event. This will allow you to send an email whenever a new survey response is received.

• Connect your Gmail account to Pabbly Connect.
• Map the recipient email address from the Zonka survey response.
• Compose the email subject and body using the mapped fields.

Once the email is composed, click on ‘Save and Send Test Request’ to verify if the email is sent successfully. Check your Gmail account to confirm receipt of the email.

5. Conclusion: Automating Emails with Pabbly Connect

In conclusion, using Pabbly Connect to automate email responses for survey feedback in Zonka Feedback is straightforward. By following the steps outlined, you can ensure that customers receive timely order confirmation emails based on their survey responses.

This integration not only streamlines communication but also enhances customer satisfaction. Leverage the power of Pabbly Connect to automate your workflows and improve your business processes.