Learn how to automate customer support on WhatsApp using Pabbly Chatflow with this step-by-step tutorial. No coding required! Create intelligent chat experiences that delight users while collecting valuable information and moving prospects through your sales process.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Chatflow for WhatsApp Automation

To automate customer support on WhatsApp using Pabbly Chatflow, first, navigate to the Pabbly Chatflow dashboard. Open a new tab and enter Pabbly.com/chatflow in the address bar. This will take you to the landing page of Pabbly Chatflow.

If you are a new user, click on the Sign Up Free button to create your account. You will receive 100 free credits every month to start building chatbots. For seamless access, consider purchasing a yearly or lifetime subscription. Use the coupon code J AIT for discounts on your subscription.

2. Setting Up Your WhatsApp Number in Pabbly Chatflow

After logging into your Pabbly Chatflow account, the next step is to add your WhatsApp number. Click on the Add WhatsApp Number button on the dashboard. You can choose from two methods to integrate your WhatsApp account.

  • Select the WhatsApp Business API option if you have it.
  • Alternatively, use the Twilio integration for WhatsApp.

Once your WhatsApp number is added, you can start creating your automated support flow. This setup is crucial for allowing Pabbly Chatflow to manage customer interactions through WhatsApp.

3. Creating Your WhatsApp Chatbot Flow in Pabbly Chatflow

To create a WhatsApp support bot, navigate to the Flows section in Pabbly Chatflow. Click on the Add Flow button and name your chatbot, for example, Cloudes CRM WhatsApp Support Bot. This name will help you identify your bot easily.

Now, select a trigger event for your bot. Choose Keyword or Regex Match from the dropdown menu. Enter the keywords such as support and help in the designated input box. Press Enter to add each keyword, ensuring that your bot responds to these specific queries.

4. Designing Interactions for Your Chatbot in Pabbly Chatflow

Once the trigger is set, you can design the interactions for your WhatsApp chatbot. Use the Text Node feature to send a welcome message. Drag and drop the text node into the flow and enter your welcome message, like ‘Hi, welcome to Cloudes CRM support. I am your virtual assistant. I can help you with common questions instantly. Please choose an option below.’

  • Add buttons for options such as Product Features, Billing and Payments, Login Issues, and Talk to Agent.
  • Connect each button to its respective response message for a seamless interaction.

This setup allows Pabbly Chatflow to manage customer inquiries efficiently, providing instant responses based on user selections.

5. Testing Your WhatsApp Chatbot Created with Pabbly Chatflow

After designing your chatbot flow, it’s essential to test its functionality. Save your flow in Pabbly Chatflow and open your WhatsApp account. Send the keyword help to trigger the bot. You should receive an instant welcome message along with the options you configured.

If the bot responds correctly, you have successfully set up your WhatsApp support automation. This process showcases how Pabbly Chatflow can enhance customer support by providing instant replies and reducing the workload on your support team.

Conclusion

In this tutorial, we explored how to automate customer support on WhatsApp using Pabbly Chatflow. By following the steps outlined, you can create an efficient support bot that responds to customer inquiries instantly, saving time and improving service quality.

Ensure you check out Pabbly Connect to create business automation workflows and reduce manual tasks. Pabbly Connect currently offer integration with 2,000+ applications.