Automate Customer Support and Resolve Tickets Faster with Pabbly Connect

Learn how to automate customer support and resolve tickets faster using Pabbly Connect. Follow our step-by-step guide for seamless integration with AI. Learn to create powerful connections between your critical applications without requiring specialized programming knowledge or extensive technical background.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Automation

To automate customer support and resolve tickets faster, start by accessing Pabbly Connect. Go to the Pabbly Connect website and sign in or sign up for a free account. This platform allows you to integrate various applications seamlessly.

Once logged in, you will be directed to the Pabbly Connect dashboard. Here, you can create a new workflow by clicking on the ‘Create Workflow’ button. This is where the automation magic begins, enabling you to connect your customer support applications with AI solutions.

2. Creating a Workflow in Pabbly Connect

After accessing the Pabbly Connect dashboard, the next step is to create a workflow. Click on the ‘Create Workflow’ button and select the classic method for building your automation. Name your workflow something descriptive, like ‘Automate Customer Support and Resolve Tickets Faster with AI’. using Pabbly Connect

• Click on the ‘Create’ button to finalize the workflow setup.
• You will see two windows: one for triggers and one for actions.
• Triggers initiate the workflow, while actions define what happens next.

With the workflow created, you can now set up the trigger. Choose Zenesk as your trigger application and select ‘New Ticket’ as the trigger event. This setup will allow Pabbly Connect to capture new tickets created in Zenesk automatically.

3. Setting Up Zenesk in Pabbly Connect

Now that you have selected Zenesk as your trigger application, it’s time to integrate it with Pabbly Connect. Copy the webhook URL provided by Pabbly Connect and navigate to your Zenesk account.

In Zenesk, go to the ‘Manage Views’ section, then select ‘Apps and Integrations’ and click on ‘Webhooks’. Here, create a new webhook by pasting the copied URL. Set the method to POST and the request format to JSON. This connection allows Pabbly Connect to receive data from Zenesk whenever a new ticket is created.

4. Creating an AI Assistant with Pabbly Connect

The next step involves creating an AI assistant using Pabbly Connect. For this, select the AI Assistant application in Pabbly Connect and choose ‘Create Assistant’ as your action event. This AI will generate responses based on the tickets received.

To connect your AI assistant, you’ll need an OpenAI token. Create this token in your OpenAI account and paste it into Pabbly Connect. After establishing the connection, provide a knowledge base URL that the AI will use to generate responses to customer inquiries.

• Enter the chatbot name and knowledge base URL.
• Set chatbot instructions to guide the AI’s responses.
• Select the AI model and adjust the temperature for responses.

Once your AI assistant is configured, you can now use it to automatically generate responses for new tickets created in Zenesk.

5. Adding Comments to Tickets Automatically

After your AI assistant generates a response, the next step is to add this response as a comment to the corresponding ticket in Zenesk. Select Zenesk again in Pabbly Connect, and choose ‘Add Comment to Ticket’ as the action event.

Connect your Zenesk account by providing the necessary credentials, including your username and API token. Once connected, map the ticket ID and the AI-generated response to ensure the correct information is sent to Zenesk.

After configuring these settings, test the workflow by creating a new ticket in Zenesk. You should see the AI-generated comment added automatically, streamlining your customer support process and resolving tickets faster with Pabbly Connect.

Conclusion

By following this tutorial, you can effectively automate customer support and resolve tickets faster using Pabbly Connect. The integration of Zenesk with AI through Pabbly Connect enables instant resolutions and enhances your customer service efficiency.