Automate Customer Feedback with WhatsApp Bot Using Pabbly Chatflow

Learn how to automate customer feedback collection using Pabbly Chatflow and WhatsApp. Step-by-step tutorial with real-time examples. Discover how to design chat experiences that feel personal and responsive while handling customer inquiries automatically around the clock.

Watch Step By Step Video Tutorial Below

1. Introduction to Automating Feedback with Pabbly Chatflow

In this section, we will explore how to automate customer feedback collection using Pabbly Chatflow. This powerful tool allows businesses to gather feedback via WhatsApp without coding skills. You will learn how to set up a WhatsApp bot that interacts with customers effectively.

To start, navigate to the Pabbly Chatflow website. Once there, sign in to your account or create a new account if you are a first-time user. After logging in, you will see the dashboard where you can access various features of Pabbly Chatflow.

2. Creating Your WhatsApp Bot with Pabbly Chatflow

To create your WhatsApp bot, go to the flow section in your Pabbly Chatflow dashboard. Click on the ‘Add Flow’ button located at the top right corner of the page. This will allow you to start building your bot.

• Name your bot, e.g., ‘Automate Customer Feedback with WhatsApp Bot.’
• Set up the trigger event for the bot, which will start the conversation.
• Select a WhatsApp template that includes quick reply buttons for customer feedback.

After naming your bot, choose the trigger event that will initiate the bot’s response. For this integration, select the template that you previously created for customer feedback. This template should include options like ‘Excellent,’ ‘Good,’ ‘Average,’ and ‘Poor’ for customers to respond with.

3. Storing Customer Feedback in Pabbly Chatflow

Once your WhatsApp bot is set up to collect feedback, the next step is to store this data in Pabbly Chatflow. This is done through the contact custom field feature. This allows you to save customer responses effectively.

To create a custom field, navigate to the settings panel in Pabbly Chatflow and select the option for contact custom fields. Here, you can define fields such as ‘Customer Feedback’ and ‘Feedback Description’ to store the responses received from customers.

• Set up actions to save the selected feedback into the corresponding custom fields.
• Use the ‘Set Contact Custom Field’ action to link customer responses to these fields.
• Ensure that the values entered match the options provided in the feedback template.

This structured approach ensures that all customer feedback is recorded accurately, allowing for effective follow-ups and data analysis later on.

4. Setting Up Conditional Responses in Pabbly Chatflow

In this section, we will configure conditional responses based on customer feedback using Pabbly Chatflow. This feature allows the bot to respond differently depending on the feedback received.

After collecting the feedback, set up a condition to check if the feedback is ‘Poor.’ If this condition is met, the bot will send a message expressing concern and offer to connect the customer with support. For other feedback options, a thank you message along with a discount offer will be sent instead.

Drag and drop the condition action into the flow to start setting up your responses. Define the true and false conditions based on the feedback received. Customize the messages for both conditions to ensure proper communication with customers.

This setup allows your WhatsApp bot to provide personalized responses, enhancing customer satisfaction and engagement.

5. Finalizing and Testing Your WhatsApp Bot

After setting up the entire flow in Pabbly Chatflow, it’s time to finalize and test your WhatsApp bot. Click on the ‘Save’ button on the top right corner to ensure all your settings are saved.

Make sure to toggle the workflow button on; otherwise, the bot will not function. You can then test the bot by sending a WhatsApp message to your number with the feedback template you created earlier. This will allow you to see how the bot interacts with your customers in real-time.

To check if the feedback is stored correctly, navigate back to your Pabbly Chatflow inbox. Look under contact custom fields to see the collected feedback and descriptions. This ensures that your bot is functioning as intended and collecting valuable customer insights.

Conclusion

In this tutorial, we have successfully demonstrated how to automate customer feedback collection using Pabbly Chatflow and WhatsApp. By following these steps, you can create an efficient feedback system that enhances customer interaction without any coding skills.

Utilizing Pabbly Chatflow for this process not only simplifies feedback collection but also improves customer engagement through personalized responses. Start automating your customer feedback today with Pabbly Chatflow!