Automate Customer Emails for Multiple Razorpay Orders with Pabbly Connect

Learn how to automate customer emails for multiple Razorpay orders using Pabbly Connect. Follow our detailed tutorial for seamless integration. This comprehensive guide reveals exactly how to connect your applications and automate repetitive tasks — accessible for professionals of all technical backgrounds.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Automation

To automate customer emails for multiple Razorpay orders, the first step is to access Pabbly Connect. If you are a new user, visit the Pabbly Connect landing page and sign up for free. Existing users can log in directly to their dashboard.

Once logged in, navigate to the workflow builder where you can create a new automation. This interface will allow you to set up triggers and actions that dictate how your workflow operates. Ensure you have both Razorpay and Gmail accounts ready for integration.

2. Setting Up Razorpay Trigger in Pabbly Connect

To initiate the automation, you need to set up a trigger in Pabbly Connect. Click on the ‘Add Trigger’ button and search for Razorpay. Select it and choose the event as ‘Payment Captured’. Click on ‘Connect’ to establish the link.

• Search for Razorpay in the trigger application.
• Select ‘Payment Captured’ as the event.
• Copy the generated webhook URL.

After copying the webhook URL, head to your Razorpay account. Navigate to the ‘Developers’ section, select ‘Webhooks’, and click on ‘Add New Webhook’. Paste the copied URL, leave the secret and alert email blank, and ensure ‘Payment Captured’ is selected as the active event. Click ‘Create Webhook’ to finalize the setup.

3. Capturing Webhook Response from Razorpay

With the webhook set up, the next step is to capture the webhook response in Pabbly Connect. To do this, perform a test payment through Razorpay. Use the payment link to purchase a product, such as a face toner.

During the payment process, enter the customer’s details, choose a payment method, and complete the transaction. Once the payment is successful, return to the Pabbly Connect dashboard. You should see that the webhook has captured the response, displaying all the customer details entered during the test payment.

4. Generating Personalized Emails Using OpenAI

To send automated emails, the next step in Pabbly Connect is to use OpenAI to generate personalized email content. Add a new action step and search for OpenAI, selecting it as the action application.

• Select ‘Chat GPT’ as the event.
• Connect your OpenAI account using the API key.
• Map customer name and product name into the prompt for dynamic content.

After setting up the OpenAI connection, enter the prompt to generate email content based on customer details. Click ‘Save and Send Test Request’ to generate the HTML email. Review the response to ensure the email content is accurate and tailored to the customer.

5. Sending the Generated Email via Gmail

Finally, to send the generated email, add another action step in Pabbly Connect and select Gmail as the action application. Choose ‘Send Email’ as the event and connect your Gmail account.

Fill in the required fields, including the sender’s name, sender email, recipient email, email subject, and email content (mapped from the previous OpenAI step). After completing all fields, click ‘Save and Send Test Request’ to send the email. Check your Gmail inbox to confirm the email was received successfully.

Conclusion

By following this tutorial, you can effectively automate customer emails for multiple Razorpay orders using Pabbly Connect. This integration not only streamlines your workflow but also enhances customer engagement through personalized communication.