Automate AI Agent Language Detection and Response Routing with Pabbly Connect

Learn how to automate AI agent language detection and response routing using Pabbly Connect with this detailed tutorial. Streamline your customer inquiries today! This comprehensive guide reveals exactly how to connect your applications and automate repetitive tasks — accessible for professionals of all technical backgrounds.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Language Detection

To begin automating AI agent language detection, you need to access Pabbly Connect. Start by navigating to the Pabbly website and logging into your account. If you are a new user, you can sign up for free and receive 100 tasks every month.

Once logged in, you will see various Pabbly applications. Click on the ‘Access Now’ button for Pabbly Connect. This will take you to the dashboard where you can create a new workflow.

2. Creating a Workflow in Pabbly Connect

In the Pabbly Connect dashboard, click on the ‘Create Workflow’ button located at the top right corner. A dialog box will appear prompting you to name your workflow. For this automation, name it ‘AI Agent Language Detection and Response Routing’.

• Input the workflow name.
• Select a folder to save the workflow.
• Click the ‘Create’ button to finalize your workflow.

After creating the workflow, you will see two sections: Trigger and Action. The Trigger is the event that starts the automation, while the Action is what happens as a result. In this case, the trigger will be set to capture new emails.

3. Setting Up Email Parser Trigger in Pabbly Connect

To capture emails, select ‘Email Parser by Pabbly’ as the trigger application. For the trigger event, choose ‘New Email Received’. This allows Pabbly Connect to fetch incoming emails from your Gmail account.

Once you select the trigger, Pabbly Connect will provide you with a forwarding email address. Copy this address and log into your Gmail account. Go to Settings, then Forwarding and POP/IMAP, and add the forwarding address you copied.

• Go to Gmail Settings and click on ‘See All Settings’.
• Under Forwarding, click ‘Add a Forwarding Address’ and paste the provided Pabbly email.
• Confirm the forwarding address via the link sent to your Gmail.

After confirming, you will be able to capture email responses in your Pabbly Connect workflow, enabling the automation process.

4. Detecting Language and Routing Responses

With the email capture set up, the next step is to detect the language of the incoming email. For this, set up an Action step using the AI agent, specifically OpenAI. Select OpenAI as the action application and choose the event ‘Chat GPT’.

In the OpenAI setup, you will need to provide a token to connect Pabbly Connect with OpenAI. Generate a token from your OpenAI account and paste it into Pabbly Connect. Specify the AI model you want to use, such as GPT-4 Mini, and input the prompt to analyze the email.

Set the prompt to detect the language, categorize the email, and summarize the content. Map the email body data from the previous step. Click ‘Save and Send Test Request’ to verify the integration.

This setup will allow you to automatically detect the language of the email and categorize it accordingly, facilitating a more efficient response routing process.

5. Filtering and Routing to Google Chat

To ensure that only relevant inquiries are sent to your Google Chat, add a filter action using ‘Filter by Pabbly’. This allows you to set conditions for the inquiries that should be forwarded to your support team. using Pabbly Connect

In the filter setup, select the category received from the OpenAI response. If the category is an inquiry, feedback, or support request, then the workflow will continue. For example, set conditions like:

If the category contains ‘inquiry’. If the category contains ‘feedback’. If the category contains ‘support request’.

After setting the filter, add another action step with ‘Router by Pabbly’ to direct messages to the appropriate Google Chat space based on detected language. Set up two routes: one for Hindi and one for English support teams. This way, inquiries will be routed correctly, ensuring efficient communication with customers.

Conclusion

This tutorial demonstrated how to automate AI agent language detection and response routing using Pabbly Connect. By integrating various applications, including Gmail and OpenAI, you can streamline customer inquiries and enhance response efficiency. Implementing this automation can significantly improve customer satisfaction and operational efficiency in your business.